United Airlines CEO Says New Passenger Compensation Plan Makes Flying Less Safe

Image: Boeing 787 Dreamliner (Photo Credit: United Airlines)
Image: Boeing 787 Dreamliner (Photo Credit: United Airlines)
Donald Wood
by Donald Wood
Last updated: 8:45 AM ET, Mon September 18, 2023

The Chief Executive Officer of United Airlines said last week that the current plan being considered by the United States to reimburse passengers impacted by delays and cancellations could make flying commercially less safe.

According to Bloomberg.com, United CEO Scott Kirby said the U.S. Department of Transportation is considering a new rule that would force airlines who experience disruptions deemed under their control to increase reimbursement for hotels, meals and re-booking.

Kirby said the chances would cost carriers in the U.S. “a god-awful amount of money,” and reiterated that he would be “adamantly vocal” in opposing such proposals. The CEO said there are concerns about the aviation industry’s safety if the increased payments are approved.

United CEO Scott Kirby

United CEO Scott Kirby (photo via United Airlines)

“We should never risk changing the safety culture in aviation,” Kirby said. “I do not want a pilot, I do not want a mechanic, thinking about the extra cost of delay when they’re thinking about a decision.”

In addition to the increased reimbursement proposal, the Department of Transportation created an online dashboard designed to display each airline’s policy when it is deemed responsible for travel disruptions.

Last week, a federal judge ordered Delta Air Lines and United to face a consumer antitrust class action lawsuit that accuses the Big Four U.S. airlines of conspiring to drive up domestic airfares by reducing the number of available seats.


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