United’s Outsourcing Plan Ends with 200 Jobs Lost

Rich Thomaselli
by Rich Thomaselli
Last updated: 10:34 AM ET, Tue July 8, 2014

United Airlines will outsource more than 600 jobs at 12 airports around the country, but bring in-house almost 400 other positions, the company said Monday.

United spokesman Christen David called it a "difficult decision, but we need to ensure that our costs are competitive."

Instead, the 635 positions will go to vendors who not only pay their workers considerably less than United pays for doing the same position - which, in this instance, includes baggage handlers, ticket agents and gate agents - but often do not pay benefits.

International Association of Machinists and Aerospace Workers spokesman James Carlson told the Associated Press the outsourcing was a "race to the bottom. How can you compete with vendors paying $12 an hour?" when United's top pay for the work is about $24 an hour, he said.

United lost more than $600 million in the first quarter of this year and has been in a cost-cutting mode. The carrier will be outsourcing jobs at airports in Albuquerque, New Mexico; Buffalo, New York; Charleston, South Carolina; Charlotte, North Carolina; Columbus, Ohio; Des Moines, Iowa; Detroit; El Paso, Texas; Sioux Falls, South Dakota; Wichita, Kansas; Pensacola, Florida; and Salt Lake City.

With the exception of Charlotte, Detroit and Salt Lake City, these are mostly smaller airports that service United subsidiary United Express.

However, United will be adding back almost 400 positions that had been previously outsourced at airports in Denver, Honolulu, Phoenix, and Washington-Dulles.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...
Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...