US Airlines Will Allow Free Flight Changes When 737 MAX Returns

Image: PHOTO: United 737 MAX in flight. (Photo courtesy of United Airlines)
Image: PHOTO: United 737 MAX in flight. (Photo courtesy of United Airlines)
Rich Thomaselli
by Rich Thomaselli
Last updated: 11:01 AM ET, Sat July 4, 2020

One of the biggest issues surrounding the potential return of Boeing Co.'s troubled 737 MAX is whether a skeptical flying public will want to get back on that particular aircraft.

U.S. airlines will apparently make that decision easy for you, according to the New York Times.

Carriers will allow free flight changes when and if the 737 MAX gets back in the air

U.S. carriers have not yet announced policies related to the return of service of the Max. However, in a statement this week to The Times, a United Airlines spokeswoman said that the company "will be transparent - and communicate in advance - with our customers who are booked to fly on a Max aircraft, will rebook those who do not want to fly on a Max at no charge."

Expect other airlines to follow United's lead with rebooking, as Southwest and American confirmed similar intentions to the aviation blog The Points Guy.

But, to be clear, that's a rebook, not a refund.

The 737 MAX has been grounded worldwide since March of 2019 following two separate crashes resulting in the deaths of 346 passengers and crew. The plane made its first test run on Monday as part of the Federal Aviation Administration recertification process and completed nearly eight hours total in the air on Friday.

Much remains to be done, however, before the aircraft can officially get back in the air, which won't happen before September. The FAA will take the data from the three separate test flights and will evaluate the results.

In addition, the Seattle Times reports that the FAA and a panel of regulators from Canada, Europe, and Brazil will evaluate minimum pilot training requirements and flight manual instructions, issue a draft report open for public comment, and then produce a final report on the required minimum training standard - which will include time in a full-flight simulator, something Boeing had long resisted for the MAX.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Sani/Ikos Group: Luxury Beachfront Resorts in Greece & SpainTuesday, July 28, 2026
2:00pm Eastern
Join us for an exclusive webinar introducing Sani/Ikos Group, a collection of luxury beachfront...
Upcoming Webinar
Asia Travel That SellsWednesday, July 29, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for an in depth webinar on Asia travel. Explore...
Upcoming Webinar
Close to Home, Big Opportunity: Selling Today's Domestic Travel TrendsThursday, July 30, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for a webinar exploring the growing demand for...
Upcoming Webinar
Sani/Ikos Group: Luxury Beachfront Resorts in Greece & SpainTuesday, July 28, 2026
2:00pm Eastern
Join us for an exclusive webinar introducing Sani/Ikos Group, a collection of luxury beachfront...
Upcoming Webinar
Asia Travel That SellsWednesday, July 29, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for an in depth webinar on Asia travel. Explore...
Upcoming Webinar
Close to Home, Big Opportunity: Selling Today's Domestic Travel TrendsThursday, July 30, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for a webinar exploring the growing demand for...