Over 2,100 people experienced disability discrimination by Greyhound and have received a settlement payout since 2016.
On Thursday, the Department of Justice announced that $2.96 million were issued to individuals who were traveling or attempting to travel on Greyhound and were faced with disability discrimination of some sort. The company also paid $300,000 in 2016 to specific individuals chosen by the Department of Justice, as well as a $75,000 civil penalty to the government.
In addition to the payout, Greyhound was ordered to reform their service and system including hiring an ADA compliance manager, providing technical training to employees and contractors on accessibility features in the bus fleet, in-person ADA training and a required report every three months to the Department of Justice so that they can monitor Greyhound's process and compliance with the ADA.
Greyhound Lines Inc. is the largest nationwide provider of intercity bus transportation. The disability lawsuit came from a Department complaint in 2016 that found that the company had a pattern of violating the American with Disabilities Act (ADA) as they didn't provide equal service to those with disabilities.
The violations by Greyhound ranged from maintaining accessibility features like lifts and securement devices or allowing customers with wheelchairs to complete their reservations online. It also included failing to provide travelers with disabilities assistance when boarding and exiting the bus.
"The Department of Justice is committed to eliminating disability-based discrimination in transportation services," said Assistant Attorney General Eric Dreiband of the Civil Rights Division. "This settlement ensures equal travel opportunities for those with disabilities through holistic reform."
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