Cruise & Cruise Line

Lawsuit Alleges Cruise Ship Crew Refused to Let Dying Man Disembark

Image: PHOTO: Cruise ship moored at Grand Turk island, the Caribbean. (Photo via mikolajn / iStock Editorial / Getty Images Plus)
Image: PHOTO: Cruise ship moored at Grand Turk island, the Caribbean. (Photo via mikolajn / iStock Editorial / Getty Images Plus)
Patrick Clarke
by Patrick Clarke
Last updated: 5:12 PM ET, Thu June 13, 2019

The family of a 65-year-old man who died aboard a cruise ship late last year is suing Carnival Cruise Line, alleging crew refused to let the man leave the ship to seek proper treatment.

According to the Miami Herald, Jeffrey Eisenman of Marble, Pennsylvania suffered a "major heart attack" while the Carnival Sunshine was docked in Grand Turk in the Turks and Caicos Islands on December 3, 2018. He died the following day.

Now, Eisenman's wife Linda, daughter Julie and son Ryan are accusing the ship's crew of negligence and infliction of intentional emotional distress.

"Jeffrey Eisenman died onboard while confined to the medical center of the Carnival Sunshine against his will," the lawsuit states. "His family was forced to watch on in horror at his mistreatment and decline into a gruesome death."

The family claims it had purchased travel insurance covering an air evacuation if necessary and informed the medical staff to no avail. "Inexplicably, all of their requests and pleas for help went unanswered," the lawsuit adds. "The Carnival Sunshine left Grand Turk with Jeffrey Eisenman and his family confined onboard against their will, helpless against the willful inhumane conduct of Carnival in holding a critically ill man imprisoned in an unequipped medical center."

The ship continued on to Puerto Rico. However, the suit claims Carnival staff told the family that they couldn't remove Eisenman's body from the ship because they couldn't guarantee it would get to the continental U.S. from the still-hurricane damaged island. Linda and Julie disembarked in Puerto Rico while Ryan stayed aboard with his father's body. The ship docked back in Cape Canaveral, Florida five days later.

Carnival apologized for the family's loss but refuted the lawsuit's account of what happened.

"We are very sorry for the Eisenman family's loss but the scenario that is alleged in the lawsuit is not accurate," Carnival said in an emailed statement to the Herald. "Our onboard medical team followed all proper procedures to attend to a guest who became critically ill very quickly, including liaising with the local hospital which was not equipped to handle his condition. Mr. Eisenman's treatment plan and keeping him on the ship was formulated in consultation with his family."

Earlier this year, three passengers sued Carnival for injuries sustained when the Carnival Sunshine tilted during a cruise in October 2018.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Patrick Clarke

Patrick Clarke

Senior Editor

A Maryland native and wanderer who has lived across the U.S. from North Carolina to SoCal, Patrick Clarke graduated from Towson University with a B.S. in journalism. He previously worked for Bleacher

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....
Upcoming Webinar
Why Cruise, When You Can CunardWednesday, June 24 2026
2:00pm Eastern
When cruise is the option, Cunard is the difference. This session explores what sets the Cunard...
Upcoming Webinar
July AAT Kings WebinarTuesday, July 7, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....
Upcoming Webinar
Why Cruise, When You Can CunardWednesday, June 24 2026
2:00pm Eastern
When cruise is the option, Cunard is the difference. This session explores what sets the Cunard...
Upcoming Webinar
July AAT Kings WebinarTuesday, July 7, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!