by Ana Figueroa
Last updated: 12:30 PM ET, Fri April 6, 2018
Norwegian Cruise Line will refund 100 percent of the cruise fare to passengers on the Norwegian Sun Panama Canal voyage that departed Miami March 16. It's an increase in their original offer of 25 percent. And, it's a sign that cruise lines do listen to passengers with valid complaints.
As TravelPulse reported Wednesday, Norwegian Cruise Line has been dealing with some unhappy Norwegian Sun passengers. Ongoing construction during the cruise left many complaining about disruption, noise and environmental pollution issues.
The line responded with an offer of a 25 percent refund of the cruise fare. But, that wasn't enough to satisfy the passengers, who had formed a Facebook group to voice their concerns.
Yesterday, the line gave this statement to TravelPulse:
"At Norwegian Cruise Line, the travel experience, safety and satisfaction of our guests is of the utmost importance to us. Recently Norwegian Sun underwent enhancements as part of our continuous efforts to ensure that every ship across the fleet delivers a consistently high-quality passenger experience.
While we do our utmost to minimize any impact to our guests when these enhancements are being implemented, we do recognize that during a recent sailing, we did not meet the expectations of our guests, nor our own standards, for which we truly apologize.
Norwegian Cruise Line is inviting the guests on the March 16th Norwegian Sun voyage to cruise again and fully experience all that Norwegian has to offer with a 100% future cruise credit of their fare paid, which can be applied towards another cruise of their choice from now through March 31, 2023. We realize that this gesture cannot replace their recent experience but do hope to have the opportunity to welcome them on board again soon."
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