The American Society of Travel Advisors' (ASTA) new Commission Reporting Portal is already paying dividends.
The organization announced that the new industry tool has helped recover nearly $15,000 in unpaid hotel commissions in just a few months since it was launched last October.
Looking ahead, ASTA has set its sights on recovering $100,000 in hotel commissions in 2026.
The tool enables ASTA members to report hotels that haven't paid owed commissions and submit inquiries through a streamlined online process. From there, ASTA can track trends, escalate unresolved cases and engage with hotels through advocacy, direct outreach and public accountability measures.
This includes the development of the Hotel Watch List, which currently lists 10 properties that have been singled out by members regarding business practices, specifically, delayed payment or non-payment of advisor commissions.
"Commissions earned are commissions owed, period. ASTA will not stand by while our members are ignored or forced to chase money they are rightfully due," ASTA President and CEO Zane Kerby said in a statement.
"The reporting tool and Hotel Watch List exist to apply real pressure and get advisors paid. The tools are already working with nearly $15,000 in commissions collected," he added. "If a hotel doesn’t want to be called out to our members as a bad actor or deal with ASTA’s dispute resolution process, the answer is simple: Pay commissions on time."
Alex Sharpe, CEO, Signature Travel Network and Chair of ASTA's Consortium Council, added: "Timely commission payments are essential to strong advisor–supplier relationships. When commissions are delayed or go unpaid altogether, it creates real problems for advisors and strains partnerships at every level of the industry."
"ASTA's reporting and resolution tools help shine a light on these issues and encourage better behavior, which is good for advisors and suppliers alike," Sharpe concluded.
ASTA members can access the tool here.
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