In an effort to recover unpaid hotel commissions to travel
advisors and promote industry accountability, the American
Society of Travel Advisors (ASTA) opened its watch list to hotels reported
by ASTA members for failing to pay earned commissions.
The list, typically only available to ASTA members, will
remain open to the public for two weeks through September 22, 2026. The Hotel
Watch List identifies properties that have not paid commissions to advisors 45
days or more after a client’s completed stay.
Since launching its ‘Report a Hotel Commission Tool’, ASTA
has recovered nearly $60,000 in unpaid commissions for its advisor
members. These recoveries represent income advisors earned but struggled
for months to collect, often with no response.
Toni Temple of Cruise Planners received a commission payment
of $16,000 113 days after the final traveler in the group completed their stay.
She said in a statement, “I feel that until I reached out for help by ASTA, the
property was ignoring me. Thank you for the advice and direction you provided
me during this.”
In another incident, Joyce Davis, President of Joy! Cruises
and Tours, Inc. reports she recovered $3,000 after ASTA pursued her case for
several months. For Kelli Benitez, ASTA’s public release of the Hotel Watch
List prompted her to pursue an international hotel commission she had
considered a lost cause.
Benitez said, “Had ASTA not sent out the recent Hotel Watch
List, I don’t think I would have pursued this, especially since it was not a
domestic hotel. So, thank you ASTA for inspiring me to advocate for myself,
trust the process and helping me recover the commission that was due to me.”
The current non-ASTA member Hotel Watch List includes the
following properties:
- Atlanta Evergreen Lake Resort, Stone Mountain,
GA
- Blue Tree Premium Alphaville, Barueri, Brazil
- Boston
Marriott Cambridge, Cambridge, MA
- Boston Marriott Copley Place, Boston, MA
- Cobblestone Suites at Oshkosh, Oshkosh, WI
- Coco Reef Bermuda, Paget PG 04, Bermuda
- Comfort Inn and Suites Tavares North, Taveras,
FL
- Element Miami Airport Hotel, Miami, FL
- Flamingo Las Vegas, Las Vegas, NV
- Grand America Hotel, Salt Lake City, UT
- Grand Hotel Angiolieri, Equense, Italy
- Harrah’s Las Vegas, NV
- Holiday Inn Club Vacations, Kissimmee, FL
- Holiday Inn Windsor, Windsor, CA
- Hotel de Berri, Luxury Hotel Collection, Paris,
France
- Hotel Eiffel Turenne, Paris, France
- Hotel Manzoni, Milan, Italy
- Hotel Parq Central, Albuquerque, NM
- Hotel Trundle, Columbia, SC
- Hyatt Regency Dharamot, Dharamshala, Himachal
Pradesh
- India
- Inhabit Southwick Street, London, UK
- La
Tour Hassan Palace, Rabat, Morrocco
- Les Maisons de Lea, Raddison Individuals,
Honfleur, France
- Lockport Inn, Lockport, NY
- Mahekal Beach Resort & Hotel Las Palapas,
Playa Del Carmen, Mexico
- Marriott Owings Mills Metro Centre, Owings
Mills, MD
- Mountain Modern Jackson Hole, Jackson, WY
- NH CITY HOTEL BUENOS AIRES, Buenos Aires, Argentina
- Novotel, Constatine, Algeria
- Pagoda Hotel, Honolulu, HI
- Park
Hyatt Vienna, Vienna, Austria
- Quality Inn Ithaca, Ithaca, NY
- Quality Suites Lansing West, Lansing, MI
- Radisson Blu Hotel, London, UK
- Red Sands, Hotel & Spa, Torrey, UT
- Rixos Premium Dubrovnik, Dubrovnik, Croatia
- Royal Crest Motor Inn, Hampton, NH
- The Biltmore Mayfair Hotel, London, UK
- The Captain Cook Hotel, Anchorage, AK
- The Gabriel South Beach, Miami, FL
- The Georgian Hotel, Santa Monica, CA
- The High Line Hotel, New York, NY
- The Merchant Hotel, Belfast, UK
- The Omni King Edward Hotel, Toronto, ON
- The
Piccolo, Paso Robles, CA
- The Tower Hotel by Thistle, London, UK
- TradeWinds Island Resorts, St. Pete Beach, FL
- TWA Hotel, Jamaica, NY
- Villaway, Sheridan, WY
- VIP Inn Berna Hotel, Lisbon, Portugal
- Wave Resort, Long Branch, NJ
"For travel advisors, commissions are not just
compensation, they are the foundation of their business," said Beth
Butzlaff, General Manager, USA Virtuoso and Chair of ASTA's Consortium Council.
"When payments are delayed or never arrive, advisors are forced to spend
valuable time chasing down earnings instead of serving clients. By providing a
clear way to report and address commission issues, ASTA is helping drive
greater accountability and support stronger industry partnerships."
Before a property is added to the Hotel Watch List, ASTA
notifies the hotel in writing and provides an opportunity to resolve the issue
through its business-to-business dispute resolution process. Properties that
pay the advisor or otherwise resolve the matter satisfactorily within 30 days
are not added to the list.
If a reported hotel is not an ASTA member and cannot be
engaged directly through the resolution process, ASTA may add the property to
the Watch List. The reporting process allows ASTA to identify patterns, alert
the advisor community and reinforce a fundamental industry standard:
commissions earned are commissions owed.
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