THE PULSE: State-of-the-art Terminal B facility features the latest customer self-service technologies.
WHY IT RATES: As noted in the recent ACSI annual survey, one thing the airlines do very, very well is make the pre-flight experience easy and enjoyable. This is another example of that. Look, let's face it, not much is going to be done about shrinking seat size or weather delays or baggage fees. If the airlines can make life a little more comfortable prior to boarding, a stress-free passenger makes for a happy passenger. - Rich Thomaselli, TravelPulse airlines editor
United Airlines and Massport today unveiled a new 10-gate concourse in Boston Logan International Airport's Terminal B that lets customers travel more quickly and efficiently while enjoying state-of-the-art amenities.
Scheduled to open April 30, the Terminal B concourse brings United's Boston operations together under one roof, offering greater convenience and consistency to the airline's customers.
The new space features several of the latest self-service technologies that will streamline the airport experience for seasoned travelers and enable United employees to spend more time with customers who need extra assistance. These modern features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service center that allows passengers to resolve routine travel issues more easily.
United and Massport invested more than $170 million to build the 97,000-square-foot Terminal B concourse, which includes a new ticketing lobby, improved security screening checkpoints and a spacious United Club lounge for the airline's premium customers. Travelers will also enjoy the concourse's contemporary design and conveniences, highlighted by accessible in-seat power and a variety of comfortable seating choices.
"From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value," said Jeff Foland, executive vice president of marketing, technology and strategy at United. "We're grateful to Massport for their partnership in constructing this impressive facility, and for helping deliver a more flyer-friendly experience to our customers."
"The opening of United Airlines' new concourse at Terminal B is an investment in the future of Logan Airport," said Massachusetts Governor Deval Patrick. "With increased customer service and convenience, United's presence in Terminal B will continue to make Boston a top destination for domestic and international travel. I thank United Airlines and Massport for their leadership and partnership."
"This magnificent building is an investment in customer service and convenience," said Massport CEO Thomas P. Glynn. "It brings United into one terminal, instead of two, it connects both sides of Terminal B, it has interactive technology to improve the airport experience, and it has new, locally based concessions such as Berkshire Farms."
SOURCE:United Airlines press release
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