Frontier Airlines CEO Bemoans Work-From-Home Culture

Image: Frontier A320 neo Aircraft (Photo courtesy Frontier Airlines) (Photo Credit: © 2018 FRONTIER Airlines)
Image: Frontier A320 neo Aircraft (Photo courtesy Frontier Airlines) (Photo Credit: © 2018 FRONTIER Airlines)
Rich Thomaselli
by Rich Thomaselli
Last updated: 12:40 PM ET, Sun September 17, 2023

Former legendary Utah Jazz coach Frank Layden once joked that he confronted a lackadaisical player and asked, “Son, what is it, indifference or apathy?” 

He said that the player responded by saying, “Coach, I don’t know, and I don’t care.” 

Frontier Airlines CEO Barry Biffle thinks he has the answer for some lackadaisical employees

They got lazy. 

“We got lazy in COVID,” Biffle said last week. “I mean seriously, people are still allowing people to work from home. All this silliness, right? All that’s out the window.” 

He said he is not the only CEO to complain about this and called it a “society-wide” phenomenon. Even Elon Musk, the CEO of X, formerly Twitter, said there was a problem. 

“We’re not alone in this. You hear every company out there talking about productivity challenges,” Biffle said. 

Frontier, like many airlines, is trying to increase productivity in the wake of staff shortages, rising fuel costs and increased demand.  

“When we look at overhead versus 2019 adjusted for capacity, it’s up dramatically,” Biffle said. “Why do I have more people per plane in overhead than I had in 2019? It’s because they’re not as productive.” 

Biffle said it is time to return to a more normal workplace environment. 

So did Musk 

“All the COVID stay-at-home stuff has tricked people into thinking that you don’t actually need to work hard,” Musk wrote on X. He has since revised the work-from-anywhere policy at X, Tesla and SpaceX, his three most prominent and visible companies. 

According to Fortune magazine, the number of companies requiring full-time attendance in the office is beginning to decline. 

“Employees feel the employer is extremely lucky to have them, as opposed to the other way around,” Australian luxury real estate Gurner Group’s chief executive Tim Gurner, said at an Australian Financial Review conference. “We’ve got to kill that attitude, and that has to come through hurting the economy.”  

An independent analysis found that about a third of all work could be done remotely without the loss of productivity. 

 


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...