Officials Seek to Reassure Public That Flying Is Safe Amid Recent Incidents

Image: United Airlines Boeing 737 Max 9. (Photo Credit: MKPhoto/Adobe)
Image: United Airlines Boeing 737 Max 9. (Photo Credit: MKPhoto/Adobe)
Laurie Baratti
by Laurie Baratti
Last updated: 4:30 PM ET, Sun March 24, 2024

The aviation sector’s leading safety officials are scrambling to embolden the traveling public after a recent string of incidents and investigating into the practices of major aircraft manufacturer Boeing, insisting that flying in the U.S. remains remarkably safe compared to other forms of travel. 

The Washington Post has reported that—aside from simply snagging news headlines—the latest spate of high-profile mishaps, which occurred within just weeks of each other, has sparked a slew of social media memes and inspired late-night comedians to poke fun at Boeing and the airlines involved in said incidents. 

At last week’s What’s Next Summit in Washington D.C., Transportation Secretary Pete Buttigieg told Axios that flying is definitely still the safest mode of travel. "Every time I get on a plane, I know that I'm participating in the safest mode of transportation in America,” he said, “And I know the people who work very hard to keep it that way. And that's part of why we're pressing Boeing so hard." 

Michael Whitaker, head of the Federal Aviation Administration (FAA) echoed that opinion on NBC’s ‘Nightly News’, saying “The system is safe, it’s still the safest way to travel, but we are working vigilantly to make sure it stays that way. This is an ongoing task, we’re always looking for risks and addressing those risks.” 

Chair of the National Transportation Safety Board (NTSB), Jennifer Homendy, posted on X to point out the illogicality of the media’s seeming hyper-focus on non-fatal aviation mishaps when car crashes kill an average of 40,000 people in the U.S. each year. “118 people will die on our roads today. Where is the outrage?” she wrote. “I’ve seen a lot of sensationalism around aviation lately,” she continued, “The fact is our aviation system is the safest in the world and all of us—investigators, regulators, airlines, employees, and manufacturers—are working to make sure it stays that way. I will say it again, the riskiest part of your travel day is driving.” Meanwhile, the U.S. commercial aviation sector has gone 15 years without a single fatal crash.  

It all started back in January when a door plug blew out aboard an Alaska Airlines flight rapidly depressurizing the cabin and forcing the plane to make an emergency landing. Luckily, this occurred shortly after takeoff, while the aircraft was still at a relatively low altitude and no one was injured, although the incident could have proved deadly under different circumstances. This led the FAA to require that all Boeing 737-9 MAX model planes be grounded until they’d undergone a thorough inspection and an NTSB probe was launched into the incident.

The FAA also launched a broader investigation into Boeing manufacturing processes, and investigators identified quality control issues at the manufacturer’s assembly plant just outside Seattle and at one the Wichita factory of one of its major suppliers, Spirit AeroSystems. The agency then halted production expansion of the Boeing 737 MAX line and is holding Boeing to account, demanding that its quality assurance inadequacies be rectified. 

In a statement, Boeing wrote, “We are taking significant action to strengthen safety and quality at Boeing. We are focused on demonstrating change and building trust one airplane at a time. This increased scrutiny—whether from ourselves, the FAA or from others—will make us better.” Brian West, the company’s CFO, told analysts at an investment conference this week, “There’s changes that need to happen. There’s no doubt about it,” adding, “...We acknowledge that we need to improve upon safety and quality and conformance.”

When asked what he found after inspecting the factory floor at Boeing’s production facility, Whitaker said that he found the culture at Boeing to be far more focused on turning out planes than assuring the quality and safety of their products. “Safety and quality has to be the bedrock of everything you do and production has to be secondary,” he said. He said that solving its current problems will take a fundamental shift within the company culture. Still, when asked whether he would shut down production if he thought there were unsafe aircraft being turned out at Boeing, he said that he absolutely would. He affirmed, “There are not unsafe airplanes leaving that factory.” 

Besides the Alaska Airlines incident, multiple mishaps have lately involved airplanes flown by United Airlines, leading to greater scrutiny and oversight by federal regulators. Within one week in March, one plane skidded off a runway, another lost a wheel during takeoff, one’s engine caught fire and the latest jet lost a piece of its outer fuselage. On Saturday, the FAA affirmed that it was, “increasing oversight of United Airlines to ensure that it is complying with safety regulations; identifying hazards and mitigating risk; and effectively managing safety."

United Airlines CEO, Scott Kirby, wrote in a letter to customers this week, “Our airline has experienced a number of incidents that are reminders of the importance of safety,” adding, “While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus.” To employees, United said in a memo on Friday that the FAA agrees, “that we need to take an even closer look at multiple areas of our operation to ensure we are doing all we can to promote and drive safety compliance.” 

Despite all of the recent incidents that have led to safety concerns and increased scrutiny by federal regulators, it doesn’t seem to be deterring Americans from wanting to travel as the warmer months approach. While plenty of people on social media have expressed that they’re too spooked to board a plane these days, recent polls suggest that, on the whole, U.S. travelers still feel flying is generally safe. And, Airlines for America (A4A), which represents major airlines, is predicting that spring travel demand will actually increase six percent over the same period last year, anticipating that a record 167.1 million people will fly within the U.S. during the months of March and April.


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Laurie Baratti

Laurie Baratti

Assistant Editor

Laurie Baratti is an Assistant Editor for TravelPulse. She is a San Diego-based journalist whose work has previously appeared in publications like TravelAge West, SPACE, Modern Home + Living, Montage, and Sandals Life magazines. Travel writing has long been her passion, and she is always looking for excuses to explore the world outside of her native California. Laurie is also a lifelong equestrian, a proud pet-parent, and an underground advocate of the Oxford comma.

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