United Airlines Fires Over 35 Employees for Selling Travel Passes

Image: PHOTO: United Boeing 787 Dreamliner. (photo courtesy of United Airlines)
Image: PHOTO: United Boeing 787 Dreamliner. (photo courtesy of United Airlines)
Alex Temblador
by Alex Temblador
Last updated: 10:40 AM ET, Sat March 9, 2019

United Airlines fired over 35 employees after the company discovered they were selling their employee travel passes for profit.

Employee travel perks, like travel passes, are intended for employees and their friends or family, but following an investigation, the airline "uncovered a brokering scheme where employees were soliciting pass travel privileges from their colleagues to put up for sale."

USA TODAY obtained an article on United's internal site that explained just how the airline learned of the dealings.

"United employees at the gate noticed something fishy about a particular group of nine non-revenue pass riders," the company said.

"The three families, who were traveling internationally, stated that they had 'paid for' first class tickets - but they were on non-revenue reservations and were unable to provide the names of the employees who had provided the tickets."

According to the company, "Some of the employees who gave up their passes received payment, while others were deceived into giving away their pass travel privileges based on the pretext that the passes were for a good friend or a relative (although even that would be against the rules)."

United spokesperson Frank Benenati told USA TODAY: "Enjoying flying privileges is a unique and special advantage of working at an airline, and it is intended only for our employees and their friends and family. We have clear rules on flying privileges so we can all fairly enjoy this benefit."

The 35 employees involved were fired, though United noted that "some claimed that they believed that what they were doing was OK, since they had pass travel privileges that weren't being used."

In the internal article, United reminded employees of the rules surrounding the travel passes.

"Don't let something like this happen to you," the airline continued. "Your pass travel privileges are intended for use only by you and your friends and family members. While you can be reimbursed by your pass riders for any taxes, fees and imputed income for their travel, charging above that amount is not allowed - and selling pass travel or trading for goods or services isn't either."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Beyond the Ice: Explore the Poles the National Geographic-Lindblad Expeditions Way.Friday, September 25, 2026
2:00pm Eastern
Join Darrell Wyatt, Regional Sales Director, and Kevin Rattue, Naturalist, to discover what makes...
Upcoming Webinar
Journey to HawaiiWednesday, September 30, 2026
2:00pm Eastern
Join us on Wednesday, September 30th, 2026 as we take a virtual journey to the islands of Hawaii....
Upcoming Webinar
The Return of Grand VoyagesThursday, October 1, 2026
2:00pm Eastern
As luxury travelers seek deeper, more immersive ways to explore the world, demand for extended voyages...
Upcoming Webinar
Beyond the Ice: Explore the Poles the National Geographic-Lindblad Expeditions Way.Friday, September 25, 2026
2:00pm Eastern
Join Darrell Wyatt, Regional Sales Director, and Kevin Rattue, Naturalist, to discover what makes...
Upcoming Webinar
Journey to HawaiiWednesday, September 30, 2026
2:00pm Eastern
Join us on Wednesday, September 30th, 2026 as we take a virtual journey to the islands of Hawaii....
Upcoming Webinar
The Return of Grand VoyagesThursday, October 1, 2026
2:00pm Eastern
As luxury travelers seek deeper, more immersive ways to explore the world, demand for extended voyages...