Airline Catches Flight Crews Stealing Amenities

Image: Cathay Pacific Boeing 777 airplane. (photo via VanderWolf-Images / iStock Editorial / Getty Images Plus)
Image: Cathay Pacific Boeing 777 airplane. (photo via VanderWolf-Images / iStock Editorial / Getty Images Plus)
Rich Thomaselli
by Rich Thomaselli
Last updated: 12:37 PM ET, Tue April 23, 2019

Hong Kong-based Cathay Pacific Airways is being forced to deal with a rash of thefts from its planes - by its own people.

The airline is cracking down on amenities being stolen and searching flight crew members leaving the aircraft after what it says is the loss of "hundreds of millions of dollars" worth of products over a number of years.

Those products include everything from company pens to utensils, wine glasses, food and even bottles of alcohol.

"In view of an increasing number of reported losses of company property, we have informed our cabin crew that random inspections will be carried out," a company spokeswoman said.

"We are dealing with cases in a fair and reasonable manner in accordance with standard internal procedure."

Several Cathay Pacific employees were caught with merchandise over the weekend and are being investigated.

Apparently, the airline had warned its workers about the thefts as far back as January, when it sent an internal email.

Ed Higgs, general manager of in-flight services for Cathay-Pacific, said employees would be inspected by a security team on leaving an aircraft "for any items that you may have in your possession when you have been or are on company property. Zero tolerance means you are not permitted to take off the aircraft any item other than what the company has authorized as per the policy. If anyone removes company property, irrespective of the value or if you believe it will be thrown away, you will be subject to discipline which may include termination."

Cathay Pacific Flight Attendants Union chairwoman Vera Wu Yee-mei, said she understands theft was a breach of company policy.

"All staff understand there is a policy posted very clearly on the company intranet," she said. "You would be putting your career in a very risky position, just for water, bread or a pen."

However, she did say she was concerned about how the post-flight searches will be conducted for the more than 7,000 flight attendants her union represents.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....