What is Your Favorite Airline Doing Well?

Image: PHOTO: Passengers are being bumped at record low rates. (photo via Pixabay/Stella Di) (Pixabay/Stella DiA)
Image: PHOTO: Passengers are being bumped at record low rates. (photo via Pixabay/Stella Di) (Pixabay/Stella DiA)
Patrick Clarke
by Patrick Clarke
Last updated: 10:39 AM ET, Mon November 20, 2017

Airlines are bumping passengers less heading into the hectic holiday travel season.

According to the Department of Transportation's (DOT) latest Air Travel Consumer Report, the 12 largest carriers involuntarily denied boarding to 2,745 travelers during the three-month period from July through September.

The record-low levels equate to just 0.15 passengers out of every 10,000, a dramatic dropoff from the nearly 12,000 passengers (0.69 per 10,000) bumped in the third quarter of 2016.

The encouraging mark also beat out the previous record low for a quarter of 0.44 per 10,000.

Delta Air Lines, Virgin, JetBlue and United Airlines fared the best when it came to keeping passengers in their original seats. United's performance is notable given the airline's infamous bumping incident in April, which prompted airlines to alter their policies and increase compensation.

Spirit Airlines, Frontier Airlines and Southwest Airlines bumped passengers the most often during the third quarter.

The downward trend is excellent news for air travelers since one in five (20.7 percent) believe no amount of money makes up for being bumped.

Major carriers arrived on time 83.6 percent of the time in September, up considerably from 77.1 percent the previous month. However, at least eight domestic flights experienced tarmac delays exceeding three hours over the course of the month.

DOT is also investigating an international flight that was delayed for more than four hours on the tarmac in September.

Airlines even improved their rate of mishandled bags, reporting just 1.99 botched efforts for every 1,000 passengers this past September.

The industry's positive trend as a whole is reflected in customer satisfaction, which reached its highest level ever earlier this year, according to a J.D. Power study.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Patrick Clarke

Patrick Clarke

Senior Editor

A Maryland native and wanderer who has lived across the U.S. from North Carolina to SoCal, Patrick Clarke graduated from Towson University with a B.S. in journalism. He previously worked for Bleacher

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...
Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...