Uber Reaches $20 Million Settlement with FTC Over Claims It Misled Drivers

Image: PHOTO: Uber is in hot water over a controversial decision. (Photo via Flickr/freestocks.org)  (Flickr/Freestocks.org)
Image: PHOTO: Uber is in hot water over a controversial decision. (Photo via Flickr/freestocks.org) (Flickr/Freestocks.org)
Patrick Clarke
by Patrick Clarke
Last updated: 9:15 AM ET, Fri January 20, 2017

Uber has agreed to a $20 million settlement with the Federal Trade Commission (FTC) over a lawsuit claiming the ride-hailing service embellished the amount drivers could earn while working for the company as well as misled them about its Vehicle Solutions Program.

The FTC announced Thursday that the money will go toward refunding affected drivers.

The commission's complaint alleged that Uber exaggerated the yearly and hourly income drivers could earn in several cities and attracted potential drivers with misleading terms regarding vehicle financing and lease options.

On its website, Uber said the annual median income for an uberX driver in New York was more than $90,000, while in reality, it was $61,000, per the FTC. In Uber's hometown of San Francisco, it advertised an annual median income of $74,000-plus for uberX drivers. However, the real number was closer to $53,000, according to the FTC.

Overall, the FTC said that fewer than 10 percent of drivers in the aforementioned markets earned the amount Uber listed on its website.

The FTC complaint also alleges that Uber claimed its Vehicle Solutions Program could provide drivers with financing options to own a car for as little as $140 a week and lease a car for as low as $119 a week. But the actual median weekly purchase payments exceeded $160, while lease payments exceeded $200 from late 2013 through April 2015.

[READMORE] READ MORE: Uber, Lyft Drivers to Undergo Stringent Background Checks in Massachusetts [/READMORE]

According to the FTC, Uber failed to monitor the terms and conditions of the agreements, resulting in its drivers paying higher rates on average compared to consumers with similar credit scores.

"Many consumers sign up to drive for Uber, but they shouldn't be taken for a ride about their earnings potential or the cost of financing a car through Uber," said the Director of the FTC's Bureau of Consumer Protection, Jessica Rich in a statement.

"This settlement will put millions of dollars back in Uber drivers' pockets."

In addition to the $20 million judgment, Uber his now prohibited from distorting driver earnings and auto finance and lease terms.

"We're pleased to have reached an agreement with the FTC," an Uber spokesperson said in an emailed statement to Mashable. "We've made many improvements to the driver experience over the last year and will continue to focus on ensuring that Uber is the best option for anyone looking to earn money on their own schedule."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Patrick Clarke

Patrick Clarke

Senior Editor

A Maryland native and wanderer who has lived across the U.S. from North Carolina to SoCal, Patrick Clarke graduated from Towson University with a B.S. in journalism. He previously worked for Bleacher

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Watch Now!
MSC Cruises: A Year in Motion — Learn More, $ell MoreMonday, September 21, 2026
2:00pm Eastern
MSC Cruises just wrapped its first-ever Alaska season, and it's only the beginning. Join Erin Douglas...
Upcoming Webinar
Destination Weddings & HoneymoonsTuesday, September 22, 2026
2:00pm Eastern
Join Travel Weekly TravelAge West, and TravelPulse as we showcase romantic hotels and resorts designed...
Upcoming Webinar
The Islands of the Bahamas: 16 Islands, Endless LuxuryWednesday, September 23, 2026
2:00pm Eastern
The modern luxury traveler demands far more than breathtaking aesthetics, they seek effortless...
Watch Now!
MSC Cruises: A Year in Motion — Learn More, $ell MoreMonday, September 21, 2026
2:00pm Eastern
MSC Cruises just wrapped its first-ever Alaska season, and it's only the beginning. Join Erin Douglas...
Upcoming Webinar
Destination Weddings & HoneymoonsTuesday, September 22, 2026
2:00pm Eastern
Join Travel Weekly TravelAge West, and TravelPulse as we showcase romantic hotels and resorts designed...
Upcoming Webinar
The Islands of the Bahamas: 16 Islands, Endless LuxuryWednesday, September 23, 2026
2:00pm Eastern
The modern luxury traveler demands far more than breathtaking aesthetics, they seek effortless...