MGM Resorts International is trying to make amends to victims of the cyberattack at its Las Vegas property last month.
MGM has begun sending out vouchers for loyalty points and complementary stays to victims as a way of apologizing for the breach of data privacy.
Both MGM and Caesars Palace had their privacy breached and lost thousands of personal information for guests last month.
MGM said its losses might be upward of $100 million.
According to one user of X, formerly Twitter, MGM said in a letter: “We sincerely extend our heartfelt gratitude to you for your unwavering loyalty and patience during the month of September. Your trust and commitment to our services are greatly appreciated, and we are dedicated to demonstrating our appreciation in a meaningful way. Whether you chose to stay with us or had to make the difficult decision to cancel or postpone your trip, we are steadfast in our resolve to make it up to you.”
Asked for further details, MGM said in an emailed statement to the Las Vegas Review-Journal: “MGM Resorts is pleased to provide various offers to our guests to thank them for their loyalty. We have been working diligently to restore full functionality to MGM Rewards and expect any remaining issues to be resolved in the near future.”
MGM is still dealing with some of the consequences of the attack, although most customer-facing operations appear to be back. Checking your loyalty points online is not one of them yet.
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