Maui's Hopes for Holiday Tourism Boost Dwindle

Image: Maui, Hawaii (Photo via Kristie Hang)
Image: Maui, Hawaii (Photo via Kristie Hang)
Rich Thomaselli
by Rich Thomaselli
Last updated: 1:50 PM ET, Tue December 12, 2023

A boost from holiday tourism doesn't appear likely for Maui, and business and tourism leaders in the devastated area of Hawaii are blaming the national media, according to Hawaii News Now.

"I hate to say it, but controversy does sell," said Lisa Paulson with the Maui Hotel & Lodging Association. “I do feel national media is not digging deeper to interview more of our island community and really hearing our entire island community.”

Maui was devastated in August by a series of wildfires that ruined many of the homes and businesses on the west side of the island.

Paulson and others are concerned that the messaging from the national media misrepresents how far Maui has come and has played a role in reducing tourism. 

State travel data shows domestic passenger arrivals for the first week of December were down 20 to 30 percent compared to last year.

Hotel occupancy, usually between 70 and 80 percent at Christmas, is estimated to be near 25 percent this year.

“I would have to say our guests are not coming back because they have seen the messaging, are very afraid to travel, and are confused,” Paulson said. “And they want to be able to travel here when it’s appropriate.”

Paulson also said she would like to see more stories in the national media that encourage, not discourage, travel. Maui has officially been open for more than two months.

“…economic recovery is so crucial to our healing,” she said. “We need the revenue stream to help with rebuilding. We also need people back to work.”

Still, it’s important to be mindful and respectful.

This week, the historic town of Lahaina reopened to residents and business owners holding day passes, with areas like Banyan Tree Park, the town’s public library, an elementary school and popular restaurants opening for the first time since the deadly August fires.


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Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

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