Sales Coach: Lessons From the Winner’s Circle for Travel Advisors

Image: Horse race at Churchill Downs. (Photo Credit: Daniel/Adobe)
Image: Horse race at Churchill Downs. (Photo Credit: Daniel/Adobe)

This article originally appeared in the June issue of AGENTatHOME magazine. Subscribe here to receive your free copy each month.


Horse racing and horses in general are not subjects I know much about. However, the sport offers three poignant analogies for travel advisors. Integrating these ideas will help determine whether you make it to the finish line — and into the winner’s circle.

First is the horse itself. If the horse represents your knowledge, skill set and sparkling personality, then training is what allows you to transform those qualities into a winner’s rose garland. Racehorses have some strengths that are innate — just as you do — but it’s training that makes the difference between a good horse and a consummate champion. (In advisor terms, your training is education and experience.) Determine your unique strengths, then lean into them by studying, adjusting and improving in every aspect of your client interactions.

The second element of a successful run for the roses is the jockey. The jockey represents your motivation — what drives you. Why do you do what you do? What will push you to become even better throughout the race? Success in the advisor world comes in large part from the desire to listen to and spend time with people who inspire and challenge you — as well as a craving for the rush you get from sending a client on the vacation of a lifetime. Having a finish line (i.e., a specific goal, such as landing the client) that you are running toward is also powerful motivation.

Finally, in horse racing, for both the horse and jockey to be successful, the horse must wear blinders. To reach your goals, you need blinders, too. One of the biggest challenges for you as an advisor is overcoming the never-ending distractions and interruptions that vie for your attention and threaten to take your eye off the prize. The most successful agents have learned how to maximize the potential of their blinders — in this case, time management and intentional choices — to keep them focused on one thing: winning the race (that is, securing the booking or the client).

If you can integrate these lessons from the art of horse racing into your career — by leaning into your natural talents, leveling up your training and maintaining a laser focus on the prize — you’ll find yourself in that winner’s circle, rose garland and all.


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