WHY IT RATES: Luxury
travel agency Brownell is celebrating the successful completion of its first
Advisor Staff Training program, a two-day intensive training session in which nine
independent travel advisors gained valuable skills and insights from Brownell Headquarters
staff. Brownell will hold this training four times annually to help its advisors
enhance service quality, reduce staff turnover, and foster stronger and more
knowledgeable teams. — Laurie Baratti, TravelPulse Contributing Editor
Brownell, a
leading luxury travel agency, announced the successful completion of its
inaugural Advisor Staff Training program last week. This groundbreaking
initiative, held at the company’s headquarters, marks a significant milestone,
providing comprehensive training to elevate the skills and knowledge of the
dedicated staff of Brownell’s independent advisors.
The two-day
intensive program was designed to enhance understanding of luxury travel,
destination expertise, and client service excellence for the dedicated team
members of Brownell entrepreneurs. Through a combination of in-person sessions
and interactive workshops, the nine participants gained valuable insights into
various training topics from Brownell HQ staff.
“Our advisors have
put training of their new staff members at the top of their wish list from us.
They are adding team members to support their multi-million-dollar businesses
but are too busy to provide them with in-depth training,” says Andrea Thames, Brownell’s
Vice President of Hosting Operations. “Without proper training, staff members
are less effective, which can result in high turnover. Using advisor feedback
and Brownell’s model of the Travel Coordinator role, we developed an innovative
program covering both administrative and sales focused knowledge to support a
variety of advisor tasks.”
The training will
be offered at Brownell HQ four times per year, with a maximum of ten and
minimum of three participants for each session. This helps foster camaraderie
and support among advisor staff across advisors.
David Harris,
Brownell’s President said: “It was wonderful to host the inaugural class in
Birmingham and watch the training ignite passion, excellence, and innovation
for our advisors, advisor staff, and internal teams. We are looking forward to
hosting the next class in the new year.”
Brownell is
committed to providing its community of independent advisors with the highest
level of training and support. The Advisor Staff Training program is just one
example of the company’s dedication to excellence and continuous improvement
for advisors and their teams.
SOURCE: Brownell
press release.
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