Nanci Ott. (Source: Nanci Ott)
Travel Advisor Success Stories focus on veteran advisors and how they achieved success. Here’s a look at Nanci Ott, owner of Tinker Travel, LLC, and an independent agency in the Avoya Network.
How did you get your start as a travel advisor?
I actually came into this career because of a personal experience as a traveler. Years ago, I had booked a cruise through another travel advisor. Just before sailing, the ship’s galley caught fire and the trip was canceled. Within 24 hours, she had secured a full refund for me and helped me rebook a new sailing.
On that second trip to the Caribbean, my husband broke his leg. The advisor not only assisted in getting us home but also called every week to check on him while he was in the hospital. That level of care left a lasting impression on me, and I thought, ‘I want to be you – how can I do what you do?’
She took me under her wing, trained me for two years, and then gave me the confidence to step out on my own. Seventeen years later, she is still my mentor and best friend. Her name is Phyllis Murray, and I truly credit her with shaping my path in this industry.
How did you build your business over the years?
In the beginning, I built my business through Avoya by claiming leads, which gave me valuable experience and confidence in handling promotions and groups.
Over time, I began marketing on Facebook, Instagram, YouTube and other social media platforms to reach new audiences and grow independently.
Along the way, I discovered my niche – polar luxury and expedition travel – which reflects my personal style and passion. That focus not only sets me apart but also allows me to connect with clients who share the same love for immersive and meaningful travel experiences.
What characteristics make you a successful advisor?
Organization is key. I live and die by my calendar. But beyond that, you really need to care about people. It’s not just about the bottom line; it’s about creating moments and memories that people cherish for a lifetime.
I love knowing that clients are still talking about the trips I planned for them years later. For me, that’s the most rewarding part of this career: helping families and friends make memories they’ll carry on for generations.
What have been your greatest challenges?
The biggest challenge has been keeping up with the ever-changing world of technology and social media. The industry evolves so quickly that you constantly have to adapt, learn and stretch yourself to stay relevant.
What are your greatest accomplishments?
I’m proud that I consistently sell over $2 million a year as a solo travel advisor running my own company.
On a personal level, meeting my mentor, Phyllis Murray, was life-changing. Because of this career, I’ve been able to travel to six continents, sail to both Antarctica and the Arctic twice, and even complete four polar plunges. Those experiences not only enrich my life but also allow me to share firsthand knowledge with my clients.
What tips can you provide to advisors new to the industry?
My best advice is to treat it like the business it is. Don’t get lost in distractions. When you sit down at the computer, work with focus and diligence. Be patient. This isn’t a career with instant gratification, but if you put in the effort and build your pipeline, the rewards are enormous. Clients will keep coming back, they’ll share their stories with you, and you’ll become part of their life journeys. I think it truly is one of the most rewarding professions you can have.
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