by Donald Wood
Last updated: 6:02 PM ET, Wed September 27, 2017
Delta Air Lines announced it will become the first global carrier in the United States to offer free mobile messaging.
Starting October 1, Delta will offer its customers the opportunity to access free mobile messaging via iMessage, WhatsApp and Facebook Messenger. The service will be available on more aircraft than any other carrier.
The latest enchantment is part of Delta's multi-billion dollar investment in the customer experience.
Complimentary mobile messaging will be available on all Gogo-enabled Delta flights, and passengers will be able to access the service through Delta's Wi-Fi portal page, airborne.gogoinflight.com.
Though exciting news for travelers, the service does not support the transfer of photo or video files.
"We know many of Delta's customers want or need to stay connected in the air and on the ground, which is why we're investing in an easy, free way to send and receive messages in-flight through some of the most popular global platforms," Delta chief marketing officer Tim Mapes said in a statement.
"Coupled with our investments in seat-back screens, free entertainment and High-Speed Wi-Fi, free messaging is one more way customers can choose how to make the most of their time on Delta flights."
[READMORE]READ MORE: Delta Delivers the Goods[/READMORE]
In addition to mobile messaging, Delta will continue to expand its high-speed Wi-Fi, seat-back screens and free entertainment to provide passengers with more options while onboard. The airline is expected to install Wi-Fi on over 600 aircraft for domestic and international flights.
Delta boasts a fleet of more aircraft with seat-back entertainment than any airline in the world and the company has committed to installing over 600 aircraft with seat-back screens by the end of 2018.
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