Delta to Give More Customers Option to Pick Meals Before They Fly

Image: Delta Airbus A321. (photo courtesy of Delta Air Lines)

by TravelPulse Staff
Last updated: 1:26 PM ET, Mon February 4, 2019

WHY IT RATES: For travel agents and advisors booking travel for clients in Delta's first-class section, the new meal options only add to the luxury of the adventure.-Donald Wood, Breaking News Senior Writer

Delta customers traveling in the First Class cabin will soon have the option to choose their meal days in advance through the airline's popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered.

Beginning this week, pre-select will expand to include mainline First Class flights where meals are offered - including domestic First Class routes and select flights between the U.S. and Canada, the Caribbean and Latin America - bringing the number of daily flights eligible for pre-select from 200 to more than 1,000.

"Our customers tell us they love the peace of mind that the pre-select program provides heading into a flight because it ensures their first meal choice will be available on board," said Lisa Bauer, Delta's Vice President - On-Board Services. "It also streamlines the process for our flight attendants, giving them more meaningful time to spend with customers."

Delta's pre-select meal program is the latest of many innovative customer solutions that the airline has invested in to transform the travel experience. The program leverages technology developed in-house to navigate a complex catering operation and deliver a seamless experience for customers. In addition, pre-select helps the airline better understand customer preferences, which informs future culinary offerings.

Customers confirmed in the First Class cabin in eligible pre-select markets will see an email from Delta three days prior to their flight asking them to pick their first choice meal. All that's needed to participate is a valid email address, listed in the customer's SkyMiles account or in their passenger record.

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