A frustrated passenger is seeking compensation from Australia's flag carrier Qantas after claiming he was forced to survive an entire 10-hour flight without appropriate entertainment.
The Telegraph reported Melbourne's Zoran Ivanovic took his case to Australia's Victoria Civil and Administrative Tribunal (VCAT) in hopes of receiving just $74 in compensation. However, the VCAT rejected his case because he was on an international flight and the incident occurred outside of its jurisdiction.
Instead, the case would have to go to a federal court.
Ivanovic's May 2016 flight from Sydney was delayed because of issues with the in-flight entertainment system. However, the airline said those issues were eventually resolved. Still, Ivanovic is steadfast in his assessment that his television screen didn't work, causing him to miss out on as many as five films valued at $15 apiece.
According to the Telegraph, Qantas has since apologized and offered him 3,000 frequent flier points as compensation. Ivanovic has declined the offer, with the VCAT's Lindsay Warren telling the Telegraph that he "is aggrieved by this unsolicited crediting of frequent flyer points as he does not believe it adequately compensates him for the failure of the in-flight entertainment system."
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Citing the Civil Aviation Authority, the Telegraph reported that airlines "are not subject to any aviation legislation" pertaining to in-flight entertainment. Therefore, it appears unlikely that Ivanovic will ever find satisfaction.
Interestingly, Ivanovic has a history with Qantas. The Telegraph reported he filed a previous claim with the VCAT back in March after he was issued a no-fly notice from the airline. Qantas accused Ivanovic of being abusive toward staff at the Qantas lounge inside Singapore's Changi Airport.
The VCAT dismissed that case as well, pointing out that a dozen police officers were called to the scene.
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