Delta Air Lines passengers have filed a class action lawsuit against the carrier in the wake of last month's devastating CrowdStrike IT outage that forced it and other airlines to cancel thousands of flights.
The federal case, which was filed in Georgia’s Northern District, claims that Delta failed to refund passengers and provide meal and hotel vouchers in the wake of the outage and subsequent flight disruptions.
Delta was forced to cancel more than 5,000 flights as a result.
"The impact on Delta passengers was disastrous," according to the lawsuit. "Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world and, in many cases, thousands of miles from home."
"As a result of Delta’s failures, affected passengers were forced to spend thousands of dollars in unexpected expenses, including flights from other airlines, hotels, ground transportation, and food," the lawsuit states.
Last month, Transportation Secretary Pete Buttigieg encouraged impacted travelers to file complaints against the airline if they weren't properly reimbursed.
"If you've racked up out-of-pocket expenses on hotels, meals, alternative flights, etc. Delta is required to reimburse passengers. And if an airline is not living up to its requirements, file a complaint and we'll follow up," he wrote on X (formerly Twitter).
Delta and CrowdStrike have each pointed the finger at the other with the latter revealing it's "highly disappointed by Delta's suggestion that CrowdStrike acted inappropriately, and strongly rejects any allegation that it was grossly negligent or committed willful misconduct" in a statement made earlier this month.
The widespread disruptions allegedly cost Delta $500 million.
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