Southwest Airlines Employee Confesses to Stealing Nearly $80,000 in Flight Vouchers

Image: Southwest Airlines Boeing 737 on a taxiway. (photo via Southwest Airlines Media)
Image: Southwest Airlines Boeing 737 on a taxiway. (photo via Southwest Airlines Media)
Rich Thomaselli
by Rich Thomaselli
Last updated: 8:20 AM ET, Fri August 9, 2024

That’s a lot of flight vouchers.

A Southwest Airlines employee is alleged to have stolen nearly $80,000 in flight vouchers over a two-month period last year.

Brooklyn Jones has been accused of stealing the vouchers at St. Louis Lambert International Airport and selling them for cash.

The incidents apparently happened between August 1, 2023, and September of that same year and were uncovered through an internal investigation conducted by Southwest. When confronted, Jones produced more than 100 vouchers in his locker at the airport worth more than $36,000. He later told police he forged $79,000 worth of vouchers.

Jones said he acted alone and, to his knowledge, nobody else at the airport was producing fake vouchers. He put the vouchers in the names of former passengers.

A Southwest Airlines spokesperson confirmed Jones has been arrested, but offered no additional comment.

He is due to appear in court on September 16.

It’s certainly not the first time an airline employee has been accused of taking advantage of their position.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Right Client. Right Opportunity. Right Now with Oceania CruisesFriday, November 13, 2026, 2:00pm EasternThe right opportunity is here. Join Oceania Cruises to learn how to identify high-luxury clients, turn...
Upcoming Webinar
California LuxuryTuesday, November 17, 2026, 2:00pm EasternJoin Travel Weekly, TravelAge West, and TravelPulse as we explore the elevated side of California,...
Upcoming Webinar
November Hankyu Travel WebinarTuesday, November 17, 2026, 4:00pm EasternSave your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
Right Client. Right Opportunity. Right Now with Oceania CruisesFriday, November 13, 2026, 2:00pm EasternThe right opportunity is here. Join Oceania Cruises to learn how to identify high-luxury clients, turn...
Upcoming Webinar
California LuxuryTuesday, November 17, 2026, 2:00pm EasternJoin Travel Weekly, TravelAge West, and TravelPulse as we explore the elevated side of California,...
Upcoming Webinar
November Hankyu Travel WebinarTuesday, November 17, 2026, 4:00pm EasternSave your spot for this upcoming webinar! Details coming soon!