Southwest CEO Shares an Update on the Airline's Recovery

Image: Southwest plane at the gate (Photo via Eric Bowman)
Image: Southwest plane at the gate (Photo via Eric Bowman)
Rich Thomaselli
by Rich Thomaselli
Last updated: 3:53 PM ET, Thu January 27, 2022

Southwest Airlines today announced its 2021 fourth-quarter earnings, riding holiday bookings to a $68 million profit.

Revenue more than doubled in the quarter compared to Q4 in 2020 at the height of the COVID-19 pandemic, from $2.01 billion to $5.05 billion, leading the carrier to its first profit without the benefit of government aid, according to CNBC.

With nearly 5,000 employees who have called out sick because of the Omicron variant, and fewer people traveling as 2022 begins, the airline expects the first quarter of this year to result in a loss but is optimistic about the rest of the year.

"While we made significant progress in 2021, the Omicron variant has delayed the demand improvement we were previously expecting in early 2022," Bob Jordan, Southwest's executive vice president who becomes CEO on Tuesday, February 1, said in a statement. "With COVID-19 cases trending downward, the worst appears to be behind us, and we are optimistic about current bookings and revenue trends for March 2022."

Southwest, along with every other U.S.-based carrier, suffered a nearly three-week setback of more than 20,000 flights being canceled and nearly 50,000 delayed, in large part due to staffing shortages.

But current longtime CEO Gary Kelly, with just days to go in his tenure, later appeared live on CNBC following the earnings announcement and said the airline is poised to make a profit in 2022 despite what they expect to be a loss for these first three months of the year.

"We'll have a soft January and February but March bookings look strong right now," Kelly said. "We're looking forward to a profitable 2022."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Mexico for the Western Traveler Part 1: 2026Thursday, October 22, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West and TravelPulse in the virtual studios for Discover Mexico for the...
Upcoming Webinar
Europe Made Easy: Sell with Confidence with Classic VacationsFriday, October 23, 2026
2:00pm Eastern
From iconic cities to hidden gems, discover how Classic Vacations helps travel advisors navigate the...
Upcoming Webinar
Japan Beyond the Golden Route: Luxury and Hidden GemsMonday, October 26, 2026
4:00pm Eastern
Turn over a new leaf in Japan during this webinar, where we'll look beyond the cherry blossoms and...
Upcoming Webinar
Mexico for the Western Traveler Part 1: 2026Thursday, October 22, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West and TravelPulse in the virtual studios for Discover Mexico for the...
Upcoming Webinar
Europe Made Easy: Sell with Confidence with Classic VacationsFriday, October 23, 2026
2:00pm Eastern
From iconic cities to hidden gems, discover how Classic Vacations helps travel advisors navigate the...
Upcoming Webinar
Japan Beyond the Golden Route: Luxury and Hidden GemsMonday, October 26, 2026
4:00pm Eastern
Turn over a new leaf in Japan during this webinar, where we'll look beyond the cherry blossoms and...