How Hotels Can Better Meet Accessibility Needs

Image: Wheelchair-user sleeping in a hotel room. (photo via iStock / Getty Images Plus / vadimguzhva ) (iStock / Getty Images Plus / vadimguzhva)
Image: Wheelchair-user sleeping in a hotel room. (photo via iStock / Getty Images Plus / vadimguzhva ) (iStock / Getty Images Plus / vadimguzhva)
Lacey Pfalz
by Lacey Pfalz
Last updated: 3:17 PM ET, Mon March 22, 2021

Handiscover, a leading accessibility and disability data organization, found that over a third of people with disabilities in America say that hotels have not met their accessibility needs.

It is estimated that 60 million people in the United States live with a long-term illness or disability that requires specific accessibility requirements. With improved accommodations, accessibility information and better training, the U.S. travel industry could grow by 25 percent, earning almost $200 billion more each year in GDP, which could help the industry recover from the COVID-19 pandemic.

Handiscover has released its free resource, the Accessibility Standard for Hotels, which hotels can use as a guide to make their own improvements.

Businesses can also sign up for Handiscover's Accessibility Management Program, which combines data and marketing expertise to help market to those with disabilities, as well as Accessibility & Disability Education to make improvements in accessibility.

"Ever since we launched Handiscover, our aim has simply been to use accessibility data to make booking accommodations easier for those with disabilities," said Sebastien Archambeaud, CEO at Handiscover. "We now want to take the knowledge and experience we have working with those with accessibility needs and help hotels and accommodation providers improve accessibility and knowledge. We want to let businesses know that improving accessibility is not a cost burden, but a means to actually improve business by catering to more customers."

Handiscover is also a hotel booking engine, which examines thousands of hotels across the world and categorizes them into three mobility categories, so people with disabilities can book accommodations without worrying if they'll be able to actually use them once they arrive in their destination.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Lacey Pfalz

Lacey Pfalz

Associate Editor

Lacey Pfalz is Associate Editor at TravelPulse. She's a passionate advocate of responsible travel and believes the best travel experiences happen outside of a planned itinerary. Lacey currently lives in rural Wisconsin. She can be reached at [email protected].

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....