How Hotels Can Better Meet Accessibility Needs

Image: Wheelchair-user sleeping in a hotel room. (photo via iStock / Getty Images Plus / vadimguzhva ) (iStock / Getty Images Plus / vadimguzhva)
Image: Wheelchair-user sleeping in a hotel room. (photo via iStock / Getty Images Plus / vadimguzhva ) (iStock / Getty Images Plus / vadimguzhva)
Lacey Pfalz
by Lacey Pfalz
Last updated: 3:17 PM ET, Mon March 22, 2021

Handiscover, a leading accessibility and disability data organization, found that over a third of people with disabilities in America say that hotels have not met their accessibility needs.

It is estimated that 60 million people in the United States live with a long-term illness or disability that requires specific accessibility requirements. With improved accommodations, accessibility information and better training, the U.S. travel industry could grow by 25 percent, earning almost $200 billion more each year in GDP, which could help the industry recover from the COVID-19 pandemic.

Handiscover has released its free resource, the Accessibility Standard for Hotels, which hotels can use as a guide to make their own improvements.

Businesses can also sign up for Handiscover's Accessibility Management Program, which combines data and marketing expertise to help market to those with disabilities, as well as Accessibility & Disability Education to make improvements in accessibility.

"Ever since we launched Handiscover, our aim has simply been to use accessibility data to make booking accommodations easier for those with disabilities," said Sebastien Archambeaud, CEO at Handiscover. "We now want to take the knowledge and experience we have working with those with accessibility needs and help hotels and accommodation providers improve accessibility and knowledge. We want to let businesses know that improving accessibility is not a cost burden, but a means to actually improve business by catering to more customers."

Handiscover is also a hotel booking engine, which examines thousands of hotels across the world and categorizes them into three mobility categories, so people with disabilities can book accommodations without worrying if they'll be able to actually use them once they arrive in their destination.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Lacey Pfalz

Lacey Pfalz

Senior Editor, News & Features

Lacey Pfalz is Associate Editor at TravelPulse. She's a passionate advocate of responsible travel and believes the best travel experiences happen outside of a planned itinerary. Lacey currently lives in rural Wisconsin. She can be reached at [email protected].

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Watch Now!
The Islands of the Bahamas: 16 Islands, Endless LuxuryWednesday, September 23, 2026
2:00pm Eastern
The modern luxury traveler demands far more than breathtaking aesthetics, they seek effortless...
Upcoming Webinar
Beyond the Ice: Explore the Poles the National Geographic-Lindblad Expeditions Way.Friday, September 25, 2026
2:00pm Eastern
Join Darrell Wyatt, Regional Sales Director, and Kevin Rattue, Naturalist, to discover what makes...
Upcoming Webinar
Journey to HawaiiWednesday, September 30, 2026
2:00pm Eastern
Join us on Wednesday, September 30th, 2026 as we take a virtual journey to the islands of Hawaii....
Watch Now!
The Islands of the Bahamas: 16 Islands, Endless LuxuryWednesday, September 23, 2026
2:00pm Eastern
The modern luxury traveler demands far more than breathtaking aesthetics, they seek effortless...
Upcoming Webinar
Beyond the Ice: Explore the Poles the National Geographic-Lindblad Expeditions Way.Friday, September 25, 2026
2:00pm Eastern
Join Darrell Wyatt, Regional Sales Director, and Kevin Rattue, Naturalist, to discover what makes...
Upcoming Webinar
Journey to HawaiiWednesday, September 30, 2026
2:00pm Eastern
Join us on Wednesday, September 30th, 2026 as we take a virtual journey to the islands of Hawaii....