Guest Intelligence solutions provider ReviewPro recently published its Top Luxury Hotel & Brand Report for 2016, which highlights key trends in the hospitality industry and ranks brands as well as individual hotels based on guest satisfaction.
For its latest report, ReviewPro analyzed 2.7 million online guest reviews published over the course of 2015 and evaluated nearly 2,700 properties within nearly 160 luxury hotel brands around the world.
Rankings are based on the company's Global Review Index (GRI), which is calculated from guest reviews from 175 different online travel agencies and review sites in as many as 45 languages.
Beyond the GRI, the report evaluated brand and hotel performance based on key factors including service, value, cleanliness, rooms and location.
It found that guest satisfaction with the top 25 small luxury brands improved by 1.5 percent year-over-year, climbing from 92.2 percent to 93.7 percent. Meanwhile the GRI of the top 25 large luxury brands saw almost zero change, coming in at 90.1 percent.
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Based on overall online guest satisfaction, Four Seasons Hotels and Resorts, which earned a GRI of 93.2 percent, emerged as the top large luxury brand, while the Library Hotel Collection (96.1 percent) beat out all other small luxury brands. The Library Hotel Collection is known for its handful of boutique hotels in Manhattan, including the namesake Library Hotel on Madison Avenue.
Peru's Belmond Palacio Nazarenas and Australia's Spicers Peak Lodge were discovered to be the two best performing individual luxury hotels, earning an identical GRI of 98.1 percent.
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When it comes to luxury hospitality, China is on top of the world, boasting 23 top 100 rated luxury properties this year after possessing just 14 a year ago. The Maldives and the U.K. trail China with 11 and six, respectively.
ReviewPro found that TripAdvisor is currently the largest online review source for luxury hotels, generating more than one-quarter (26 percent) of total reviews. Booking.com is close behind at 25 percent, while Ctrip surpassed Facebook to become the third largest review source.
Overall, guest satisfaction rose year-over-year, with 83 percent of reviews being positive compared to just 80 percent last year.
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