Customers Already Feeling Pinch of Thomas Cook Situation

Image: PHOTO: Canceled flights. (photo via pcruciatti / iStock / Getty Images Plus)
Image: PHOTO: Canceled flights. (photo via pcruciatti / iStock / Getty Images Plus)
Rich Thomaselli
by Rich Thomaselli
Last updated: 5:17 PM ET, Sun September 22, 2019

As Thomas Cook, the legendary British travel agency, desperately tries to secure further private investment or government assistance to save its firm, some of its customers are already feeling the repercussions of its financial struggles.

A hotel in Tunisia, hosting guests who used Thomas Cook to book their trip, is apparently charging extra fees before those customers can leave. Guests at the Les Orangers reportedly faced security guards blocking the hotel's gates as they tried to leave.

Guests said the hotel asked them to pay additional fees due to "the Thomas Cook situation."

The "situation" is this: the venerable 178-year old travel firm is facing dire consequences. Thomas Cook is trying to secure another $250 million in addition to the $1.125 billion in funds it secured last month in order to continue operating.

The hope is that if it can't raise the funds privately, the government would step in with a bailout.

If not, and if the firm is forced to close, it will be a lot more than just a handful of tourists in Tunisia needing help.

If the firm collapses, England is facing its biggest repatriation of British citizens since World War II - some 150,000 Thomas Cook clients currently traveling abroad.

It's been done before.

Two years ago, the collapse of Monarch Airlines forced the government to take emergency measures in hiring planes to bring 110,000 stranded passengers home, costing taxpayers some $75 million.

"It is incumbent upon the government to act if required and save this iconic cornerstone of the British high street and the thousands of jobs that go with it," said Manuel Cortes, general secretary of the Transport Salaried Staffs Association union. "The company must be rescued no matter what."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Sell More Great Lakes Cruises with Victory Cruise LinesWednesday, September 9, 2026
2:00pm Eastern
Join Cris Desouza, VP of Sales, and Barbara Davis, Director of Sales, for an inside look at what’s new...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...
Upcoming Webinar
Future Leaders in Travel: Meet Our Supplier PartnersFriday, September 11, 2026
2:00pm Eastern
The Future Leaders in Travel conference brings together an exciting group of emerging travel...
Upcoming Webinar
Sell More Great Lakes Cruises with Victory Cruise LinesWednesday, September 9, 2026
2:00pm Eastern
Join Cris Desouza, VP of Sales, and Barbara Davis, Director of Sales, for an inside look at what’s new...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...
Upcoming Webinar
Future Leaders in Travel: Meet Our Supplier PartnersFriday, September 11, 2026
2:00pm Eastern
The Future Leaders in Travel conference brings together an exciting group of emerging travel...