Last updated:: 8:00 PM ET, Tue March 3, 2026
Hotel commissions are earned revenue. Advisors invest time, expertise and accountability into every hotel booking. Frustratingly even in well-managed agencies, not every earned commission gets paid. Over time, those dollars can disappointingly add up.
Commtrak has found that unpaid commissions can result from reporting discrepancies, incorrect booking identifiers, registration issues, or filing deadlines that expire before records are reconciled, even when the booking itself fully qualifies. Once a commission ages beyond 6 months, many agencies understandably move on and write it off as lost.
Luckily, in many cases, it isn’t.
For nearly 40 years, Commtrak has specialized exclusively in invoicing for and collecting hotel commissions that were earned but never paid, typically starting at 180 days after checkout and pursuing aged records up to four years old. Agencies provide their unpaid commission data and authorize Commtrak to pursue recovery on their behalf. From there, Commtrak manages the entire process by contacting hotel properties and commission groups directly, submitting documentation, tracking responses, and following up until records are resolved or fully aged out. Because the focus is strictly on aged commissions that would otherwise remain untouched, the service works without disrupting an agency’s internal workflows.
Travel savings (Photo Credit: Angelov/Adobe Stock)
Refreshingly, Commtrak operates on a simple 50% contingency model. There are no upfront costs, no retainers, and no fees unless commissions are successfully recovered. Because the focus is on records many agencies have already written off, any recovered funds translate directly into bottom-line profit. Even after the contingency split, agencies receive income they otherwise would not have collected.
Today, Commtrak works with 12 of Travel Weekly’s Top 40 Power List agencies and 21 of the Top 70 — organizations that understand protecting earned revenue is just as important as generating new bookings.
Commission recovery ensures that work is fully compensated, so agencies can stay focused on serving clients and growing revenue.
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