This article
originally appeared in the April issue of AGENTatHOME magazine. Subscribe
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Today’s luxury
traveler is chasing connection as much as comfort. Conversations at this year’s
Global Travel Marketplace (GTM) Luxury and MVT Live events revealed a clear
pattern: Affluent travelers are favoring intimate group trips, immersive
cultural access and itineraries that blend upscale comfort with meaningful
connection. Advisors who understand that balance are finding new growth
opportunities in the process.
Upscale, but Real
At GTM Luxury,
during a Think Tank session hosted by AGENTatHOME, advisors shared their
perspectives on navigating evolving client needs. One big topic of discussion?
Clients don’t want "ordinary" experiences while on vacation.
What
"ordinary" means varies by client, of course, but it’s up to advisors
to define it. What was crystal clear, however, is a demand for curated
authenticity. According to GTM Luxury advisors, clients want to immerse
themselves in a destination and see things in a new way. They might want a
Michelin-starred chef, but they also want to dine with a local family in their
home. Luxury advisors must marry those desires, delivering both high-end polish
and immersive authenticity.
Advisors are also
encouraging clients to slow down and avoid packing too much into one trip.
Although it can take some convincing to get clients to embrace that concept,
they ultimately find that not having to commit to activities every day of their
trip is often a godsend. That breathing room creates space for spontaneous
moments, such as grabbing a beer with locals, sitting in a cafe to people-watch
or discovering a hidden gem.

Cheska Tariga, owner of Society of Travel. (Photo Credit: Cheska Tariga)
Luxury Small
Groups
During GTM Luxury,
I also heard from advisors that many couples are now inviting friends along on
trips. One advisor noted that more than 50% of her clients travel with at least
one other couple. She suggests that, to make planning easier from the outset,
agents ask at the beginning of the sales process if clients are traveling with
other friends or family.
In fact,
small-group travel is becoming a significant revenue driver for advisors. A
Northstar Travel Group (the parent company of AGENTatHOME) survey sent to GTM
Luxury advisors found that creating more intimate groups is emerging as a best
practice. By working with smaller groups to create higher-end itineraries at
elevated price points, advisors are increasing their profit margins.
"I’m getting
into small luxury groups of friends — especially those who first traveled
together for bachelorette parties, bachelor trips or destination
weddings," reported one advisor in the survey. "They like traveling
together, and they may go as couples or as young families."
During an
AGENTatHOME-hosted roundtable at MVT Live, held by Montecito Village
Travel/Your Travel Center, small-group travel was again a central theme.
Cheska Tariga,
owner of Society of Travel, said she is seeing a growing demand for
adventure-driven and transformative group travel.

Elaine San Juan, owner of Accents On Travel. (Photo Credit: Elaine San Juan)
"Clients want
to go to places where they can experience an adventure and a different
culture," she said. "Right now, I’m opening my market to women in
their 40s; these are professionals who don’t have the time to plan their
travels. I want to get them on a group trip to Spain or France, where they can
enjoy activities and go on a food tour together. That’s where I’m seeing the
growth of my business."
Elaine San Juan,
owner of Accents On Travel, often has several friend groups traveling.
"As soon as I
hear someone say, ‘I’m thinking about asking friends,’ I automatically block
multiple rooms," she said. "I have friend groups that are going
together with 20 to 30 people. Once you get one client going, that’s all you
need."
In addition, San
Juan’s clients are no longer taking just one vacation per year; many are taking
two or three.
"Some feel
they are running out of time and want to travel now," she said. "My
other clients are taking 30- to 40-day cruises and then taking a shorter
vacation later in the year."
Luxury travelers
may still want the five-star hotel and private driver, but increasingly, they
also want connection — to a place, to a culture and to one another. Advisors
who can orchestrate that balance are finding that small groups create not only
unforgettable trips, but also business growth.
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