The American Society of Travel Advisors (ASTA) is seeking revisions to Disney’s 2025 Travel Agency Designation Agreement, expressing concern over enhanced insurance coverage requirements.
"While ASTA appreciates Disney’s need to mitigate its business risk, the new requirements place disproportionate financial and operational burdens on smaller travel agencies," the organization stated. "For example, the new substantially higher minimum policy coverage limits seem excessive and unduly burdensome as they fail to consider an agency’s size, sales volume, or other individualized factors that might impact the likelihood or risk of a claim."
"And, significantly, the 2025 agreement no longer exempts agencies that do not maintain a storefront location," ASTA added.
"Similarly, the additional requirements that the policies be primary, non-contributory, and include an expansive list of additional Disney-insured entities significantly drive up costs and add operational complexity for travel agencies. Further complicating matters, the required waivers of subrogation and strict policy rating minimums exceed the standards typically required in similar agreements across the travel agency industry."
ASTA called the heightened requirements unjustified and is therefore urging Disney to revert to the 2024 insurance requirements.
"Doing so will foster a stronger working relationship with the advisor community while ensuring a sustainable path for agencies of all sizes to continue delivering Disney’s world-class experiences to their clients," the association stated.
In closing ASTA said it and its members "look forward to engaging in a constructive dialogue and remain committed to supporting Disney’s ongoing success while recognizing the essential role travel advisors play in bringing Disney’s magic to life."
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