More Travelers Valuing the Skills, Knowledge of Travel Advisors

Image: A family working with a travel advisor. (photo via South_agency / getty images)
Image: A family working with a travel advisor. (photo via South_agency / getty images)
Patrick Clarke
by Patrick Clarke
Last updated: 3:10 PM ET, Thu June 1, 2023

New data released by the American Society of Travel Advisors (ASTA) shows that travelers are increasingly looking to travel advisors to book their next trip.

More than one-quarter (27 percent) of member advisors said that over half of their clients are working with a travel advisor for the first time. What's more, more than two-thirds of advisors say that their clients are more likely to travel to an international destination than last year.

Additionally, 43 percent say that their clients are more likely to travel to an exotic or "bucket-list" destination in 2023.

More than half (50 percent) of advisors report that their clients are more likely to pay professional fees and over half of advisors charge those fees based on research, consultation, planning, ticketing, or flat fees, ASTA found. The majority of those advisors who do charge fees charge between $100-$300.  

Another encouraging trend is that 81 percent of travel advisors have reported an increase in sales from last year.  

Sales for ocean cruising are on a positive trajectory, which is important considering that 90 percent of travel advisors sell ocean cruises. Of those, 70 percent have ocean cruise bookings well into 2024. Meanwhile, 46.7 percent of travel advisors have clients booked on river cruises in 2024.

The top destinations travel advisors are selling include Europe, the Caribbean, and Alaska. Alaska edges out Mexico and Hawaii as the top North American destination booked by travel advisors while popular European countries booked by travel advisors include Italy, France and the United Kingdom. The top Caribbean islands being booked by advisors include the Dominican Republic, the Bahamas, Jamaica, Turks & Caicos and Puerto Rico.  

It's not all great news, though, as 86.8 percent of travel advisors fear flight delays and cancellations will affect clients’ travel plans, more so than inflation and the rise of cost to travel.

"These numbers are positive and bear out what we hear from our members almost every single day," ASTA President and CEO Zane Kerby said in a statement. "Business is booming, and travel advisors continue to be a vital part of the travel industry. Advisors continue to bring their clients elevated experiences, peace of mind and unmatched customer service. Those will never go out of style."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter here.

Topics From This Article to Explore

Get To Know Us Better

Agent At Home

Helping leisure selling travel agents successfully manage their at-home business.

Subscribe For Free

Agent Specialization: Group Travel

Laurence Pinckney

Laurence Pinckney

CEO of Zenbiz Travel, LLC

About Me
Agent At Home

Helping leisure selling travel agents successfully manage their at-home business.

Subscribe For Free

Agent Specialization: Group Travel

Laurence Pinckney

Laurence Pinckney

CEO of Zenbiz Travel, LLC

About Me

Become A Travel Expert

Upcoming Webinar
Porter Airlines WebinarSEP 28 2PM ETJoin Porter's webinar and learn how we are turning the idea of economy air travel "upside down".
Upcoming Event
Destination Leisure Travel ExpoOctober 11-12 2-5PM ETDestination Leisure Travel Expo
Upcoming Event
Culinary & Wellness Travel ExpoNovember 15-16 2-5PM ETCulinary & Wellness Travel Expo
Upcoming Webinar
Porter Airlines WebinarSEP 28 2PM ETJoin Porter's webinar and learn how we are turning the idea of economy air travel "upside down".
Upcoming Event
Destination Leisure Travel ExpoOctober 11-12 2-5PM ETDestination Leisure Travel Expo
Upcoming Event
Culinary & Wellness Travel ExpoNovember 15-16 2-5PM ETCulinary & Wellness Travel Expo