Boarding a plane is about to become a little more streamlined this summer at one of the busiest airports in the United States.
American Airlines is planning to roll out new electronic boarding gates across its largest hub at Dallas-Fort Worth International Airport (DFW). The carrier will be the first U.S. airline to launch the technology at scale.
The new e-gates are meant to make the boarding process more seamless by automatically validating boarding passes and regulating the flow of passengers to avoid crowding on the jetbridge.
The gates will provide clear, touchscreen instructions for passengers who will scan their boarding pass and automatically be admitted onto the jetbridge.
“After piloting the technology late last year and seeing positive feedback from both customers and team members, we’re excited to further incorporate electronic boarding gates at DFW,” said American’s Senior Vice President of DFW Hub Operations Jim Moses. “This is another step forward in creating a modern, seamless journey for customers, while keeping our people at the center of the experience.”
The carrier will debut the first 20 gates in the new DFW Terminal C Pier Expansion in summer 2026. American will then continue to roll out the gates at scale inside DFW’s Terminal A Pier Expansion.
The electronic boarding gates are part of a larger initiative at American to streamline the airport process, according to American’s Chief Customer Officer Heather Garboden.
The carrier has recently been launching programs like TSA’s Touchless ID at more airports, and last year it added a One Stop Security option for international passengers connecting through certain airports.
Garboden says the airline’s goal is to create “a more intuitive travel journey, one that blends technology and service to guide customers through each step with greater ease and confidence, delivering a modern, consistent experience wherever they travel with us.”
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