Delta Air Lines is building off its success. The Atlanta-based carrier is a leader in sustainability and made public its 2022 environmental report, which it hopes to build on.
“As our business soared toward recovery in 2022, we never lost sight of our goals to support the communities where we live, work and serve,” said CEO Ed Bastian, in a press release. “Our global team of more than 90,000 rose to the occasion, reconnecting millions with their loved ones while making great progress in our pursuit of a more sustainable and equitable world.”
Despite the pandemic, Delta said it always concentrated on safety first. Part of its 2022 plans that it hopes to continue include:
— Doubling down on Delta’s Just Culture that uses collaboration, observations and conversations to investigate safety incidents to prevent them in the future.
— Launching the Ground Safety Advocate program, which embeds advocates across the operation to teach safety by showing rather than telling. This helped new employees in practicing their peer-to-peer communication skills about safety concerns to promote best safety practices.
— Investing in equipment, technology and training for navigating common hazards.
“We walk the walk with our peers so that they can develop the knowledge, skills and safety leadership as they gain more experience at Delta. I meet with frontline agents and teams to grow and support our safety culture and personally encourage our people to call a Safety ‘Time Out’ if a situation requires it,” said Livia “Niecy” Moore-Tolden, an Atlanta-based Operation Service Manager for the Ground Safety Advocate program. “Taking this important pause takes courage in our fast-paced operation but it helps ensure our people and customers remain safe – a critical piece of delivering our reliable service safely.”
Delta said it will continue to invest in its people.
“We want to see everyone in our Delta family maintain or improve their well-being – including their financial health. Developing multi-faceted programs to build literacy, communications and design is a fun challenge and crucial to make sure we’re doing the best for our people,” said Luke DeBoer, Manager of Financial Wellbeing. “I’m proud that Delta is one of the first companies to launch an emergency savings program. It’s still early stages but through initial data and anecdotes, we already know that it’s positively making a difference with our people.”
Delta also said it will continue to invest in its workers.
“I first started working at Delta as a seasonal ramp agent which eventually evolved to a career as a Red Coat (or customer service agent supervisor). I was looking to make a career change that better aligned with my passion and a mentor told me about the Skills-First apprenticeship,” said Mykela Lowe, Content and Platforms Apprentice. “No one could imagine the joy I felt when I received my offer letter. I love that this program gives frontline employees the opportunities and exposure they need to chase the career of their dreams, without leaving the company they love.”
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