A teenager traveling alone for the first time was put on the wrong plane and flown more than 2,000 miles from where he was supposed to end up.
The incident happened on Frontier Airlines.
Logan Lose, 16, was supposed to fly about 1,000 miles north to Cleveland from Tampa. Instead, he was put on the wrong flight and flew about 1,200 miles south to Puerto Rico.
He was supposed to be visiting his mother for Christmas break.
Lose apparently got on the wrong line and the wrong flight, but nobody noticed his boarding pass.
It comes on the heels of Spirit Airlines putting a 6-year-old boy on a flight to Orlando that was supposed to be going to Fort Myers.
“Logan said they didn’t scan it,” Lose’s father Ryan Lose said. “They would’ve known it was the wrong flight if they scanned the boarding pass. … My first reaction was panic. He’s panicking, he’s scared, and I can’t be there to keep him safe.”
Part of the problem is that while both flights left two hours apart, they left from the same gate.
“All they had to do was scan the boarding pass and he never boards,” Ryan Lose said. “Or if they did a head count [on the plane] they would’ve noticed he was not in a seat assigned to that flight.”
Frontier Director of Corporate Communications Jennifer de la Cruz said: “He was able to board as a result of an error on the part of the boarding agent. He was immediately flown back to Tampa on the same aircraft and accommodated on a flight to Cleveland the following day.”
The airline also offered a $200 travel voucher.
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