Southwest Flight Forced to Deplane After Passenger Refuses to Wear Face Mask

Image: PHOTO: Southwest plane taking off. (photo via Houston Hobby / Stephen M. Keller 2018 / Southwest) (Photo via Houston Hobby / Stephen M. Keller 2018 / Southwest)
Image: PHOTO: Southwest plane taking off. (photo via Houston Hobby / Stephen M. Keller 2018 / Southwest) (Photo via Houston Hobby / Stephen M. Keller 2018 / Southwest)
Patrick Clarke
by Patrick Clarke
Last updated: 9:01 AM ET, Thu November 5, 2020

Yet another passenger has learned the consequences of failing to comply with the airline industry's mandatory face mask policies the hard way.

According to The Tennessean, a woman's refusal to wear a mask got her booted from a Southwest Airlines flight and hindered her fellow passengers, forcing the entire cabin to deplane at Nashville International Airport on Tuesday morning.

The Las Vegas-bound plane readying for takeoff before returning to the gate, where the woman allegedly refused to exit the aircraft, prompting crew members to call an officer to the scene. The woman was eventually escorted off of the plane but not before every passenger was asked to exit as well.

"Shortly after pushing back from the gate, Flight 2388 from Nashville to Las Vegas returned after a customer refused to follow our face-covering policy," Southwest spokesman Dan Lanson told the publication.

The disruptive passenger was not arrested but taken to the Southwest gate to receive a refund for her ticket before being escorted to a non-secure side of the airport. The incident, the latest of several involving passengers refusing to cover up their mouths and noses, led to an hour-long delay for the other travelers.

"Thanks to this woman, an entire plane of passengers had to deplane because she refused to wear a mask," Facebook user Kevin Ross shared. "Passengers thanked her for ruining their day (missed connections due to the delay) and (she) screamed back, 'I'm allowed! I'm allowed!' to which at least half of the passengers in unison yelled back 'No you are not!'"

According to Southwest's policy, customers are required to wear a face-covering over their nose and mouth at all times during travel. Face coverings that aren't accepted include those with holes or exhalation valves or those made solely of materials like mesh or lace fabrics. Bandanas and face shields (without accompanying masks), which can't be secured under the chin, are also unacceptable.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Patrick Clarke

Patrick Clarke

Senior Editor

A Maryland native and wanderer who has lived across the U.S. from North Carolina to SoCal, Patrick Clarke graduated from Towson University with a B.S. in journalism. He previously worked for Bleacher

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...