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A water line broke on Carnival Cruise Line's Carnival Dream on May 3, flooding about 50 staterooms on Deck 9.
"Our onboard teams began cleanup immediately related to this clean water from a fire suppression system," Carnival said in a statement. "We are working hard to assist the impacted guests and provide extra courtesies. We appreciate our guests' understanding and sincerely apologize for this disruption. We also thank our crew members for their quick action and hard work."
Impacted guests will receive a full 100 percent refund of their cruise fare, a 50 percent future cruise credit and the option to disembark the ship Friday, if they choose, with air transportation to return home.
The company said most of the impacted guests were able to stay in their staterooms. "For those that had to be re-accommodated, the ship was full, so we did our best to accommodate them as we could," the company said.
The ship is on a seven-day Western Caribbean cruise that departed New Orleans on April 29. The company said it expects the next voyage to depart May 6 as scheduled.
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