by Lacey Pfalz
Last updated: 12:10 PM ET, Tue October 15, 2024
Hilton announced on October 15 that the hotel giant has entered into an exclusive partnership with Be My Eyes to improve accessibility of its properties for guests with blindness or low vision.
Be My Eyes is a free mobile app that connects blind and low vision users with volunteers and companies through live video and AI. With the new partnership, users of Be My Eyes can be directly connected to specially trained English-speaking Hilton Reservations and Customer Care agents by navigating to the “Hotels” category under the app’s “Service Directory.”
Once connected to someone on the Hilton team, guests can be helped to navigate around the hotel, identify and adjust the in-room thermostat or operate coffee machines, use the property’s amenities and other important daily aspects of staying in a hotel.
“As a leading hospitality company, Hilton is committed to creating an experience that is welcoming for every guest, at every hotel, every time,” said Mike Gathright, senior vice president, customer excellence and innovation, Hilton. “We believe that every guest – regardless of ability or any other factor – deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that more of a reality for thousands of Be My Eyes users.”
Assistance is available across Hilton’s brands, including Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, Hampton by Hilton and more.
“Our mission at Be My Eyes is to break down accessibility barriers in everyday life, and this partnership with Hilton is a significant step along that path, helping travel and hospitality to be much more inclusive,” said Mike Buckley, CEO, Be My Eyes. “Hilton is once again leading by example, and we’re excited to provide the world’s best customer service platform to help Hilton serve blind and low vision consumers.”
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