How Hotel Brands Have Responded to COVID-19

Hotel & Resort Radisson Hotels & Resorts Patrick Clarke July 28, 2020

Couple checking into a hotel. (photo via South_agency/E+)

COVID-19 Report Cards

The hotel industry has responded to the coronavirus pandemic with enhanced cleaning procedures, social distancing and face mask requirements as well as flexible booking and cancellation policies. However, some companies have been more effective than others. NerdWallet recently compared eight major brands based on their flexible change and cancellation policies as well as health and social distancing policies such as mask enforcement, social distancing in common areas and low-contact check-in procedures to determine which have handled the COVID-19 crisis the best.

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