Southwest Reveals Passenger Death, Engine Inspections to Impact Bookings

Image: A group of Southwest airliners. (photo courtesy of Southwest Airlines)
Image: A group of Southwest airliners. (photo courtesy of Southwest Airlines)
Donald Wood
by Donald Wood
Last updated: 11:08 AM ET, Fri April 27, 2018

Officials from Southwest Airlines expect bookings to take a hit in the second quarter of 2018 due to the investigation of the carrier's engines following the death of a passenger earlier this month.

According to Reuters.com, Southwest revealed in its quarterly earnings report that the airline believes second-quarter unit revenue will drop by 1-3 percent, with 1-2 percent attributed to a decrease in bookings following the engine explosion.

The carrier believes the loss in bookings will cost the company between $50 million and $100 million, which it partially attributes to pulled advertisements following the first passenger death in the airline's history.

Southwest revealed it will reintroduce advertising and promotions this week.

Since the death of 43-year-old Jennifer Riordan following the explosion of an engine on April 17, Southwest has been inspecting all CFM56-7B engines in its fleet to ensure a similar incident doesn't take place again.

Since the Federal Aviation Administration issued an emergency directive calling for the engines to be inspected, the airline has been dealing with flight delays and cancellations, which has further impacted the earnings of the company.

"It remains a somber time for the Southwest Family following the Flight 1380 accident," Southwest CEO Gary Kelly told Reuters. "We continue to cooperate with the National Transportation Safety Board's thorough investigation to understand the cause of the accident."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Building an Ethical Social Proof System for Your AgencyWednesday, September 2, 2026
2:00pm Eastern
 A 55-minute webinar built for travel advisors ready to turn happy clients into their most...
Upcoming Webinar
ALG Vacations® is Powering Up Fall with PartnershipTuesday, September 8, 2026
2:00pm Eastern
At ALG Vacations®, partnership means deliver smarter tools, stronger resources, and more opportunities...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...
Upcoming Webinar
Building an Ethical Social Proof System for Your AgencyWednesday, September 2, 2026
2:00pm Eastern
 A 55-minute webinar built for travel advisors ready to turn happy clients into their most...
Upcoming Webinar
ALG Vacations® is Powering Up Fall with PartnershipTuesday, September 8, 2026
2:00pm Eastern
At ALG Vacations®, partnership means deliver smarter tools, stronger resources, and more opportunities...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...