Yeah, um, about that whole duct tape phenomenon going on in the airline industry? Let's avoid that.
That's what United Airlines is telling employees in a memo.
At a time when duct tape is trending on social media after a handful of high-profile incidents in which passengers were restrained, United is telling its crew members to avoid using duct tape as a way to dealing with unruly customers, according to the aviation blog One Mile At A Time.
Flight attendants who received the memo are being asked to follow this procedure:
- To address situations calmly, and to deescalate situations as much as possible
- There are designated items on board that could be used in difficult situations that can't be deescalated
- To consult United's safety manual to guide decision-making if a customer isn't behaving well
- To complete an incident report in the event things go wrong, with as many details as possible
As One Mile At A Time pointed out, United, more than any other airline, is likely particularly sensitive to the idea of restraining customers. Remember, four years ago, United forcibly dragged a doctor off a plane who refused to be involuntarily bumped from an overbooked flight.
It was an ugly incident that drew all kinds of backlash for United.
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