British Airways Reports Data Breach

Image: PHOTO: British Airways tailfins. (photo via Flickr/Tony Hisgett)
Image: PHOTO: British Airways tailfins. (photo via Flickr/Tony Hisgett)
Donald Wood
by Donald Wood
Last updated: 4:25 PM ET, Thu September 6, 2018

British Airways revealed Thursday that a data breach was reported on the carrier's website and mobile app.

According to CNBC.com, the English airline has launched a formal investigation after an estimated 380,000 card payments were compromised by the breach.

Officials from British Airways told CNBC the data breach occurred between August 21 and September 5, but the problem has since been resolved. The carrier said no passport or travel details were stolen.

"We are deeply sorry for the disruption that this criminal activity has caused," British Airways CEO Alex Cruz said in a statement to CNBC. "We take the protection of our customers' data very seriously."

The airline has reached out to customers impacted by the breach and requested those who think their information could have been compromised to contact their banks or credit card providers.

Officials said the police were notified about the breach and more information on the case will be revealed as the investigation continues.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Watch Now!
Discover Alaska with Princess: Expert Insights and Selling Strategies for Travel AdvisorsTuesday, October 20, 2026
2:00pm Eastern
Discover Alaska with Princess: Expert Insights and Selling Strategies for Travel Advisors webinar...
Upcoming Webinar
MSC Cruises Exclusive Preview: New MSC World Atlantic Reveal & MoreWednesday, October 21, 2026
2:00pm Eastern
As we approach the one-year countdown to the highly anticipated arrival of MSC World Atlantic, join...
Upcoming Webinar
Mexico for the Western Traveler Part 1: 2026Thursday, October 22, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West and TravelPulse in the virtual studios for Discover Mexico for the...
Watch Now!
Discover Alaska with Princess: Expert Insights and Selling Strategies for Travel AdvisorsTuesday, October 20, 2026
2:00pm Eastern
Discover Alaska with Princess: Expert Insights and Selling Strategies for Travel Advisors webinar...
Upcoming Webinar
MSC Cruises Exclusive Preview: New MSC World Atlantic Reveal & MoreWednesday, October 21, 2026
2:00pm Eastern
As we approach the one-year countdown to the highly anticipated arrival of MSC World Atlantic, join...
Upcoming Webinar
Mexico for the Western Traveler Part 1: 2026Thursday, October 22, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West and TravelPulse in the virtual studios for Discover Mexico for the...