Hawaiian Airlines Updates to a Stricter Mask Policy

Image: Tunnels Beach (Photo via Hawaiian Airlines)
Image: Tunnels Beach (Photo via Hawaiian Airlines)
Lacey Pfalz
by Lacey Pfalz
Last updated: 11:29 AM ET, Tue August 18, 2020

Hawaiian Airlines announced August 17 that it changed its "Keeping You Safe" program's mask mandate requirements.

Everyone two years of age and older are now required to wear masks for the full duration of any Hawaiian Airlines flight. Masks with valves and sheer masks are now banned from all flights.

"We are adjusting and reinforcing our layered safety protocols to ensure we're providing the highest level of comfort and protection for our employees and guests," said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines. "We appreciate everyone's understanding and cooperation in keeping Hawai'i a safe destination."

The airline has also implemented a new screening procedure for those with disabilities or conditions which make it difficult or impossible to wear a mask. However, these people should arrive at the airport an hour earlier than usual, because they also have to undergo an assessment at the airport before their flight to be cleared to board.

Hawaiian Airlines' face mask requirement has been in place since May 8 of this year but previously allowed guests to wear the types of masks that are now banned after the CDC warned that they do not offer enough protection.

The airline has also been operating at 70% capacity since March to allow for onboard social distancing and plans to continue doing so through September.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Lacey Pfalz

Lacey Pfalz

Senior Editor, News & Features

Lacey Pfalz is Associate Editor at TravelPulse. She's a passionate advocate of responsible travel and believes the best travel experiences happen outside of a planned itinerary. Lacey currently lives in rural Wisconsin. She can be reached at [email protected].

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
How Risk-Free Groups with Collette Skyrocket GrowthMonday, October 5, 2026
2:00pm Eastern
Group travel is your Ticket to business growth. Looking to grow your travel business? Join Matt...
Upcoming Webinar
Social Media Made Simple for UTuesday, October 6, 2026
2:00pm Eastern
Social media doesn't have to be complicated. Join Millie Britt, our Digital Marketing Coordinator, for...
Upcoming Webinar
Green Getaways 2026: Sustainable Travel That Gives BackWednesday, October 7, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West and TravelPulse in the virtual studios for an exclusive webinar on...
Upcoming Webinar
How Risk-Free Groups with Collette Skyrocket GrowthMonday, October 5, 2026
2:00pm Eastern
Group travel is your Ticket to business growth. Looking to grow your travel business? Join Matt...
Upcoming Webinar
Social Media Made Simple for UTuesday, October 6, 2026
2:00pm Eastern
Social media doesn't have to be complicated. Join Millie Britt, our Digital Marketing Coordinator, for...
Upcoming Webinar
Green Getaways 2026: Sustainable Travel That Gives BackWednesday, October 7, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West and TravelPulse in the virtual studios for an exclusive webinar on...