Cruise & Cruise Line

Carnival Corporation Announces Breach of Customer, Employee Data

Image: Carnival Horizon docked in NYC. (Brian Major)
Image: Carnival Horizon docked in NYC. (Brian Major)
Donald Wood
by Donald Wood
Last updated: 9:47 AM ET, Fri June 18, 2021

Officials from Carnival Corporation & plc announced on Thursday that a data breach in March might have exposed personal information about customers and employees.

According to The Associated Press, the company revealed that hackers might have gained access to Social Security numbers, passport numbers, dates of birth, addresses and health information from crew members and passengers with Carnival Cruise Line, Holland America Line and Princess Cruises.

The data breach was detected on March 19, with Carnival officials shutting down access and hiring a cybersecurity company to investigate immediately. The company has been working to improve the security of its information systems since it was hit twice last year by ransomware attacks.

While Carnival declined to say how many people were impacted by the breach, company spokesman Roger Frizzell said all of the passengers and employees affected were notified and a call center was set up to answer questions.

Last month, Carnival Corporation announced it received the U.S. Centers for Disease Control & Prevention's (CDC) approval of its Phase 2A Port Agreements for PortMiami, Port of Galveston and Port Canaveral.

Last week, Princess Cruises will introduce a new MedallionClass feature that allows guests to call a crew member wherever they are on the ship, called CrewCall.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Wildlife, Culture & Warm-Weather AdventureTuesday, November 10, 2026, 2:00pm EasternFrom extraordinary wildlife encounters to vibrant cultures and breathtaking landscapes, discover how...
Upcoming Webinar
Black Friday Is Just the Beginning with ALG Vacations®Wednesday, November 11, 2026 2:00pm EasternJoin ALG Vacations® on November 11 for a special webinar featuring Jacki Marks, Jim Tedesco, and Ben...
Upcoming Webinar
Thursday, November 12, 2026 2:00pm EasternThursday, November 12, 2026, 2:00pm EasternJoin Travel Weekly, TravelAge West, and TravelPulse as we explore the sun-drenched shores and vibrant...
Upcoming Webinar
Wildlife, Culture & Warm-Weather AdventureTuesday, November 10, 2026, 2:00pm EasternFrom extraordinary wildlife encounters to vibrant cultures and breathtaking landscapes, discover how...
Upcoming Webinar
Black Friday Is Just the Beginning with ALG Vacations®Wednesday, November 11, 2026 2:00pm EasternJoin ALG Vacations® on November 11 for a special webinar featuring Jacki Marks, Jim Tedesco, and Ben...
Upcoming Webinar
Thursday, November 12, 2026 2:00pm EasternThursday, November 12, 2026, 2:00pm EasternJoin Travel Weekly, TravelAge West, and TravelPulse as we explore the sun-drenched shores and vibrant...