Mayhem ensued when a group of Carnival
Cruise Line passengers revolted shortly after embarking on a cruise when they
were told that the itinerary had changed. They demanded an immediate refund.
Needless to say, they were not happy.
The incident happened in August aboard the
Carnival Vista.
The eight-night cruise from Florida was
scheduled for stops in Aruba, Curacao and Turks and Caicos. But Carnival
officials said there was a problem with the engine that prevented that. Guests
were notified almost immediately, as soon as the ship was prepared to leave.
There was a “technical issue affecting the
ship’s cruising speed” and the cruise instead rerouted to the Bahamas.
Cue the outrage. Some passengers began screaming for
refunds, including one man who claimed he spent more than $6,000 on the cruise.
“Ladies and gentlemen, the way you’re
going about this with the noise and chaos isn’t going to solve any issues,” one
cruise employee explained to the passengers, according to video obtained by the
television show Inside Edition.
Passengers were offered several options.
“We communicated directly with guests on
board regarding their options for the sailing,” Carnival said in a statement. “Those
that sailed were given an onboard credit as well as a future cruise credit
toward another cruise to make up for the unexpected change, and those who
preferred not to sail were offered a 100 percent refund.”
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