by Donald Wood
Last updated: 8:40 AM ET, Mon March 18, 2024
The Mexican government announced that additional personnel
and lines of communication have been added for the busy Spring Break period to
avoid potential travel disruptions at Cancun
International Airport.
According to the Riviera
Maya News, Federal Consumer Prosecutor’s Office’s (Profeco) representative Israel
Malacón revealed that additional staff members will be assigned to Terminal 2,
and kiosks have been added to Terminal 3 and 4 with direct phone access to Profeco
staff.
Malacón said the Profeco employees will be on-site at the
Cancun airport to deal with traveler complaints during the busy Spring Break period,
with staff members being able to “intervene directly with the airlines.”
“Terminals 3 and 4 will have information kiosks that are
linked by telephone to Terminal 2 for cases in which a consumer has a matter
against an airline,” Malacón told the Riviera Maya News.
Malacón revealed that most travelers who report issues with
airlines report their flight being oversold, and Profeco staff members on site
can immediately assign the tourists to other planes or provide accommodations
if necessary.
Profeco employees will also be on hand to deal with last-minute
schedule changes, check-in issues, website errors and other issues that arise.
With the Cancun
airport being popular with international travelers, staff is looking to provide
quick resolutions between impacted passengers and airlines.
“Through an agreement with Carlos Trueba Coll Por, the
General Administrator of the Cancun Airport, it was agreed that for the first
time at the Cancun International Airport, our staff will be on site from Monday
to Friday, with some Saturdays and some Sundays, serving the consumer
population,” Malacón continued.
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