The American Society of Travel Advisors (ASTA) is marking another impressive milestone for its recently-launched Report a Hotel tool.
The online tool designed for ASTA travel advisor members to report and track delays in hotel commission payments has recovered more than $20,000 in six months.
The Report a Hotel tool provides ASTA members with a place to report delayed or unpaid commissions so the organization can better identify recurring issues and work to resolve the problem through direct outreach, advocacy and public accountability measures such as ASTA's member-only Hotel Watch List.
With participation growing, the organization is aiming to recover $100,000 in unpaid hotel commissions by the end of 2026.
"Crossing the $20,000 mark is an important milestone, but it is also a sign of how much work remains. Travel advisors should not have to spend valuable time chasing compensation they have already earned," ASTA President and CEO Zane Kerby said in a statement. "This progress shows that when advisors report these issues and ASTA is able to apply pressure, results follow. We want hotels to understand that paying commissions on time is not optional. It is a basic obligation."
"Every unpaid commission case tells us something, not just about one transaction, but about whether a supplier has a broader compliance problem," added Peter Lobasso, ASTA Senior Vice President and General Counsel. "The fact that we have now surpassed $20,000 in recoveries demonstrates that this process is working."
"It also reinforces why transparency and documentation matter. When advisors report these issues through the Report a Hotel tool, it gives ASTA the ability to identify patterns, engage suppliers directly and pursue meaningful resolution."
ASTA Vice President of Membership, Marketing and Communications Michael Schottey said the "momentum matters because it shows advisors that speaking up gets results."
"Each recovery helps an individual advisor, but it also strengthens the larger effort to create better behavior across the hotel industry," he said. "As more advisors participate in the Report a Hotel tool, we increase visibility, expand accountability and build even more pressure for suppliers to do the right thing."
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