Delta Flight Turns Back After Passenger Refuses to Wear Mask

Image: Delta has taken a strong stance on passengers wearing masks. (Delta Air Lines)
Image: Delta has taken a strong stance on passengers wearing masks. (Delta Air Lines)
Laurie Baratti
by Laurie Baratti
Last updated: 3:08 PM ET, Sun September 13, 2020

On September 12, Delta Air Lines flight 201, bound from Detroit to Los Angeles, returned to the gate at Metro Airport to offload a passenger who refused to wear a mask.

"The customer was removed from the plane and the flight departed without incident, about 30 minutes late, at 8:56 p.m." Kristin Seay, a Delta spokeswoman, told Deadline Detroit this morning.

"Delta requires masks on every flight for the safety of our customers and crew." The airline also mandates the wearing of face coverings in the airport lobby check-in area, Delta Sky Clubs, boarding gates and jet bridges.

The mother of Alexis Wiley, chief of staff for Detroit Mayor Mike Duggan, happened to be on the flight.

Wiley tweeted news of the incident last night, saying, "My mom's @Delta flight from Detroit to LA just turned around and went back to the gate because a passenger refused to wear a mask. Flight attendants announced masks are non-negotiable! Thank you @Delta for putting passenger safety first!"

This is just the latest in a string of occurrences in which anti-maskers have caused flight delays by refusing to adhere to airline policies regarding the wearing of face coverings amid the pandemic.

Last week, a September 9 American Airlines flight 1024 from Chicago to Los Angeles was held up for over an hour and a half because one passenger refused to wear her mask onboard, Newsweek uncovered.

Apparently, the unidentified anti-masker was uncooperative with the staff's attempts to remove him/her, at which point fellow passengers joined in the effort, yelling, "Get off the plane," and, "There are other people on this plane, not just you."

"Prior to departure, the customer was asked to exit the aircraft if they would not comply with the face-covering requirement, per company policy," an AA spokesperson told Fox5 in a statement. "The customer became disruptive and was met by law enforcement upon exiting the aircraft. The flight departed for LAX thereafter."

The unruly customer was reportedly placed on American Airlines' internal list of those whose flying privileges are suspended, pending further investigation.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Laurie Baratti

Laurie Baratti

Assistant Editor

Laurie Baratti is an Assistant Editor for TravelPulse. She is a San Diego-based journalist whose work has previously appeared in publications like TravelAge West, SPACE, Modern Home + Living, Montage, and Sandals Life magazines. Travel writing has long been her passion, and she is always looking for excuses to explore the world outside of her native California. Laurie is also a lifelong equestrian, a proud pet-parent, and an underground advocate of the Oxford comma.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Authentically Mediterranean: Discover Celestyal’s New Western Mediterranean Itineraries & Iconic ClassicsTuesday, July 21, 2026
2:00pm Eastern
The Mediterranean is more than just a destination, it’s our home. Join Celestyal to learn why we are...
Upcoming Webinar
July The Travel Corporation WebinarTuesday, July 21, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
Sani/Ikos Group: Luxury Beachfront Resorts in Greece & SpainTuesday, July 28, 2026
2:00pm Eastern
Join us for an exclusive webinar introducing Sani/Ikos Group, a collection of luxury beachfront...
Upcoming Webinar
Authentically Mediterranean: Discover Celestyal’s New Western Mediterranean Itineraries & Iconic ClassicsTuesday, July 21, 2026
2:00pm Eastern
The Mediterranean is more than just a destination, it’s our home. Join Celestyal to learn why we are...
Upcoming Webinar
July The Travel Corporation WebinarTuesday, July 21, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
Sani/Ikos Group: Luxury Beachfront Resorts in Greece & SpainTuesday, July 28, 2026
2:00pm Eastern
Join us for an exclusive webinar introducing Sani/Ikos Group, a collection of luxury beachfront...